The Mumbai Dabbawalas
An Efficient and Sustainable Lunchbox Delivery System
Bibliographic Data
| ID | 23199079 |
|---|---|
| Authors | A B Mishra (0000-0003-4429-4058, IMS Unison University), Abhishek Singh (0000-0001-6263-4410, International Institute of Management Studies), Abhishek Kumar Singh (0000-0002-1327-8533, IMS Unison University) |
| Year | 2024 |
| Pages | 154-160 |
| Publication date | 2024-02-16 |
| Open Access | No |
| Type | CHAPTER |
| Venue | Cases on Economic Crisis Impact on Multinational Corporations (SOURCE_BOOK) |
| Publisher | IGI Global (PUBLISHER • US) |
| DOI | 10.4018/979-8-3693-1544-6.ch007 |
| OpenAlex | W4391893404 |
| ISBN | 9798369315446 |
| Language | EN |
This case study describes the operational sustainable process of Mumbai's lifeline Dabbawalas. It examines the key characteristics that have aided in their accomplishment. The Mumbai Dabbawalas are a special case study in efficient and trustworthy food delivery. The case examines a number of Dabbawala system components, including their mission, information management, material mobility, human resource management system, and processes. It also highlights constraints that the Dabbawala enterprise has in a volatile environment which is perpetually changing. The secondary data incorporated into this case study emphasizes that the approaches utilized by the Dabbawala is a crucial element. The challenges experienced by Mumbai Dabbawallas during COVID-19 are also highlighted as well as resolutions.
| Highly cited | No |
|---|