Coproduction of healthcare service
Dados Bibliográficos
Efforts to ensure effective participation of patients in healthcare are called by many names—patient centredness, patient engagement, patient experience. Improvement initiatives in this domain often resemble the efforts of manufacturers to engage consumers in designing and marketing products. Services, however, are fundamentally different than products; unlike goods, services are always ‘coproduced’. Failure to recognise this unique character of a service and its implications may limit our success in partnering with patients to improve health care. We trace a partial history of the coproduction concept, present a model of healthcare service coproduction and explore its application as a design principle in three healthcare service delivery innovations. We use the principle to examine the roles, relationships and aims of this interdependent work. We explore the principle's implications and challenges for health professional development, for service delivery system design and for understanding and measuring benefit in healthcare services.
Business · Coproduction · Health care · Interdependence · Knowledge management · Process management · Public relations · Service (business) · Service delivery framework · Sociology · Work (physics) · Computer Science · Engineering · Marketing · Medical Research and Practices · Medicine · Mental Health and Patient Involvement · Service and Product Innovation
How Co-Creation Helped Address Hierarchy, Overwhelmed Patients, and Conflicts of Interest in Health Care Quality and Safety
What Should Leaders Do When Inefficiency Is Perceived as a Cost of Inclusivity in Strategic Planning Processes in Health Care
Using Principles of Co-Production to Improve Patient Care and Enhance Value
Co-Creating an Expansive Health Care Learning System
What Are the Professional, Political, and Ethical Challenges of Co-Creating Health Care Systems
Remunicipalização e coprodução do bem público
Planning for the Discharge, not for Patient Self-Management at Home – An Observational and Interview Study of Hospital Discharge
How might patient involvement in healthcare quality improvement efforts work—A realist literature review
Ordinary risks and accepted fictions
Organising and managing patient and public involvement to enhance quality improvement—Comparing a Swedish and a Dutch hospital
Using Quality Improvement as a Mechanism for Fostering Partnerships and Promoting Equity in a Health System Change Model
Establishing clinical meaning and defining important differences for Patient-Reported Outcomes Measurement Information System (PROMIS®) measures in juvenile idiopathic arthritis using standard setting with patients, parents, and providers
Co-producing active lifestyles as whole-system-approach
Co-Production and Co-Creation
Diffusion Of Innovations Theory, Principles, And Practice
The Lancet Global Health Commission on Global Eye Health
The potential impacts of digital technologies on co-production and co-creation
The co-production of what? Knowledge, values, and social relations in health care
From tokenism to empowerment
Factors and Mechanism Influencing Client Experience of Residential Integrated Health and Social Care for Older People
Healthy Living and Co-Production
It all needs to be a full jigsaw, not just bits”
Patient Input in Regional Healthcare Planning—A Meaningful Contribution
It’s That They Treated Me Like an Object”
Parents’ Perceptions of the Value of Children’s Participation in Pediatric Rehabilitation Services
Using Co-Design to Develop a Collective Leadership Intervention for Healthcare Teams to Improve Safety Culture
IMplementing best practice post-partum contraceptive services through a quality imPROVEment initiative for and with immigrant women in Sweden (IMPROVE it)
It Is Time to Take Complaints Seriously? An Exploratory Analysis of Communications Sent by Users to a Public Healthcare Agency before, during and after the Covid-19 Pandemic
Co-Creation and Co-Production of Health Promoting Activities Addressing Older People—A Scoping Review
Evaluating the Relationship between Well-Being and Living with a Dog for People with Chronic Low Back Pain
Co-design of an oral health intervention (Habit) delivered by health visitors for parents of children aged 9–12 months
The Measure of the Family Caregivers’ Experience
A Dialogic Participatory Model Between Professionals and Patients for the Co‐Creation of Transitioning Care Management Programmes in Rare Bone Diseases
Balancing power in co-production
Decreasing coverage of co-production based on maternal and child health services (Posyandu) during the Covid-19 pandemic in Indonesia
Timely Communication Through Telehealth
An effective approach to tackling complex health policy challenges. Using a clinical microsystems approach and rethinking codesign
Burnout Among Healthcare Workers in the Covid 19 Era
Realities in health disparities
Strengthening Community Participation by People With Disabilities in Community-Based Group Homes Through Innovative Action Research
Reciprocal coproduction as a basis for the diffusion of global health innovations
Distant and Hidden Figures
Trainees’ Perspectives on the Next Era of Assessment and Precision Education
Health Systems Science in Medical Education
Building the Bridge to Quality
Family–Educator Partnership in the Development of Entrustable Professional Activities in Complex Care
Will Any Road Get You There? Examining Warranted and Unwarranted Variation in Medical Education
Contributions of Health Professions Students to Health System Needs During the Covid-19 Pandemic
Entrustment Unpacked
Evolving the Systems-Based Practice Competency in Graduate Medical Education to Meet Patient Needs in the 21st-Century Health Care System
The Urgency of Now
Genesis of change
Application of continuous quality improvement to medical education
Time is on our side
Using Situated Interviews to Engage Frail Older People in the Co-production of Improved Emergency Healthcare
Coproducing clinical curricula in undergraduate medical education
Competency-based medical education
Entrustment decisions
Programmatic assessment for learning
Twelve tips to afford students agency in programmatic assessment
Facilitadores E Barreiras Do Envolvimento Do Paciente Nos Serviços Hospitalares
Facilitators and Barriers of Patient Involvement in Hospital Services
Racial and ethnic differences in patient psychological safety
Implementation of a problem-solving training initiative to reduce self-harm in prisons
What it really takes” – A qualitative study of how professionals coproduce healthcare service with immigrant patients
Improving Experiences of the Menopause for Women in Zimbabwe and South Africa
Configurations of Care Work
The Odyssey of Integration
Participatory Action Research as a Driver for Health Promotion and Prevention
The Evaluation of Determinants and Impacts of Co-Production in Healthcare
An Integrated Care Strategy for Pre-schoolers with Suspected Developmental Disorders
Citizens as Active Participants in Integrated Care
Development and Validation of an Instrument for Assessing Patient Experience of Chronic Illness Care
Patients’ experiential knowledge and expertise in health care
Making space for disability studies within a structurally competent medical curriculum
The Participatory Zeitgeist
Redefining co-design for social-ecological research and practice
What if things go wrong in co-producing health services? Exploring the implementation problems of health care co-production
Using developmental evaluation principles to build capacity for knowledge mobilisation in health and social care
Enablers and inhibitors of the co-production of disability-inclusive employment
Consumer engagement in health services in Queensland, Australia
Developing a theoretically grounded, digital, ecological momentary intervention for parental bereavement care using the Orbit model—Phase 1
State and NGO coproduction of health care in the Gran Chaco
Better outcomes through patient – Provider therapeutic connections? An exploratory study of proposed mediating variables
When they talk about motherhood
Using learning analytics in clinical competency committees
Co-Production of Research Methods Knowledge in Criminology and Criminal Justice
Evaluating and evidencing asset-based approaches and co-production in health inequalities
Everyday and unavoidable coproduction
The role of evaluation in iterative learning and implementation of quality of care interventions
The manifestation of participation within a co‐design process involving patients, significant others and health‐care professionals
‘It opened my eyes, my ears, and my heart’
Advancing the Care Experience for patients receiving Palliative care as they Transition from hospital to Home (Acepath)
Patient family advisors’ perspectives on engagement in health‐care quality improvement initiatives
Promoting a sense of security in everyday life—A case study of patients and professionals moving towards co‐production in an atrial fibrillation “learning café”
Mapping definitions of co‐production and co‐design in health and social care
The role of patients and carers in diffusing a health‐care innovation
Trailblazing Person‐Centred Care
The Core study—An adapted mental health experience codesign intervention to improve psychosocial recovery for people with severe mental illness
Evaluating the role and effectiveness of co‐produced community‐based mental health interventions that aim to reduce suicide among adults
Engaging Public Sector Clients
The Multiple Facets of Co-Production
Improving Chronic Illness Care
The Service Framework
Development of the Patient Activation Measure (PAM)
Patient And Family Engagement
Operationalizing Co-Production in Public Services Delivery
Shared Decision Making — The Pinnacle of Patient-Centered Care
Relationship-centered Care. A Constructive Reframing
Evaluating the use of a modified CAHPS® survey to support improvements in patient‐centred care
Towards a Paradigm of Democratic Participation
Co-management and the co-production of knowledge
An Ambiguous Concept
Co‐Production and Health System Reform – From Re‐Imagining To Re‐Making
Co‐Production of Public Services in Australia
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
Co-production in healthcare
Activating collective co-production of public services
The impact of co-production on frontline accountability
Evidence Suggesting That a Chronic Disease Self-Management Program Can Improve Health Status While Reducing Hospitalization
Consumers as Coproducers of Public Services
Beyond Engagement and Participation
Crossing the great divide
The use of patient reported outcome measures in routine clinical practice
| Obras citantes distintas | 129 |
|---|---|
| Citações por ano | 12,9 |
| Intervalo de citações | 2016 - 2026 (11) |
| Velocidade de citação | current |
| Altamente citado | Sim |
| Tipos de citação | Neutras: 119 |