Service Design
Bibliographic Data
| ID | 23578567 |
|---|---|
| Authors | Robert Johnston (0000-0002-4274-7853), Robert B Johnston (University of Warwick, corresponding author) |
| Language | EN |
| References cited | 5 |
Service design is the process of specifying the characteristics of a service and designing out its fail points. It requires a clear understanding of customer needs and expectations and a clear and shared service concept. It also involves the detailed design of the service delivery system, service package, service process, and the service environment.
Business · Customer Service Assurance · Operating system · Process (computing) · Process management · Service (business) · Service delivery framework · Service design · Service guarantee · Service level objective · Service system · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Service and Product Innovation
| Highly cited | No |
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