Quality Characteristics
Bibliographic Data
| ID | 23579917 |
|---|---|
| Authors | Sinéad Roden (0000-0002-9723-9231, City, University of London), Robert Johnston (0000-0002-4274-7853), Robert B Johnston (University of Warwick) |
| Language | EN |
| References cited | 5 |
Quality characteristics are the properties of a product or a service that are required to satisfy the customers. They can relate to the characteristics that customers expect or demand from the service. Quality characteristics can also be described as measureable variables that comprise the specification that the organization uses to assess its production capability and to insure that the specifications are met.
Business · Economics · Operations management · Process management · Product (mathematics) · Production (economics) · Quality (philosophy) · Service (business) · Service quality · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Engineering · Marketing · Mathematics · Technology Adoption and User Behaviour
| Highly cited | No |
|---|