Measuring Service Performances of the Public Enterprise PTT “Serbia”
Bibliographic Data
| ID | 23621355 |
|---|---|
| Authors | Marija Ðorđević (0000-0003-4637-4246), Mirko Vujošević (0000-0001-9014-7759), Vladeta Petrović (0000-0002-2899-6730) |
| Year | 2014 |
| Pages | 290-305 |
| Publication date | 2014-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | CHAPTER |
| Venue | Innovative Management and Firm Performance (SOURCE_BOOK) |
| Publisher | Palgrave Macmillan UK (PUBLISHER) |
| DOI | 10.1057/9781137402226_15 |
| OpenAlex | W2416179847 |
| ISBN | 9781137402226 |
| Language | EN |
| References cited | 5 |
Measuring the performance of a public firm is both a complex and necessary task. It is complex because the objectives of a public firm, which according to its performance ought to be assessed, are many and often conflicting. It is necessary because a rigorous and objective evaluation of public firms’ performance is the most obvious escape from debates that are all too often passionate. It is also needed because such a study can be used to grasp the factors contributing to the performance, including the regulatory setting, the organizational status, and the market structure. Finally, a study of good performance can be used by public managers and by public authorities as a pragmatic and pedagogical tool towards improvement in monitoring and resource use. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
Business · Economics · GRASP · Knowledge management · Management · Political science · Process management · Public enterprise · Public relations · Public service · Resource (disambiguation) · Service (business) · Task (project management) · Computer Science · Efficiency Analysis Using DEA · Fiscal Policy and Economic Growth · Healthcare Policy and Management · Marketing · Public Administration
| Citation velocity | historical |
|---|---|
| Highly cited | No |