Making up' managers
The case of NHS nurses
Bibliographic Data
| ID | 2373010 |
|---|---|
| Authors | Sharon C Bolton (0009-0004-9938-5381, University of Lancaster, UK,, corresponding author) |
| Year | 2005 |
| Volume | 19 |
| Issue | 1 |
| Pages | 5-23 |
| Publication date | 2005-03-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Work Employment and Society (JOURNAL) |
| Journal identifiers | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0950017005051278 |
| OpenAlex | W2102918277 |
| Language | EN |
| Citations received | 27 |
| References cited | 34 |
The incorporation of health professionals into the management of the British National Health Service (NHS) is a distinctive strategy ultimately aimed at involving senior nurses and doctors through normative devices. Rather than attempting to directly manage professionals, which has proved to be enduringly problematic, it is deemed more effective to 'recreate' professionals as managers. Data collected from nurses who are middle managers, i.e. ward and unit managers, indicate a mixed response to such endeavours. Drawing on survey and interview data, and using Goffman's concept of role analysis as an analytical framework, it can be seen how senior nurses enthusiastically embrace many aspects of the management role but remain suspicious of, and distance themselves from, a management philosophy that emphasizes entrepreneurial activity
Business · Health care · Health professionals · Management · Management philosophy · Middle management · Normative · Political science · Public relations · Senior management · Service (business · Sociology · Unit (ring theory · Emotional Labor in Professions · Employment and Welfare Studies · Management and Organizational Studies · Medicine · Nursing · Psychology · Marketing
Knowledge, Higher Education, and the New Managerialism
Transforming the legal profession
Narratives of professional regulation and patient safety
Changing the Ties That Bind? The Emerging Roles and Identities of General Practitioners and Managers in the New Clinical Commissioning Groups in the English NHS
Emotion Work
Everyday resistance in psychiatry through harbouring strategies
Healthcare Assistants
Managing Restructured Social Services
The Dynamics of Professions and Development of New Roles in Public Services Organizations
Public Management Reform in the Uk and Its Consequences for Professional Organization
Broken ‘Two‐way Windows’? An Exploration of Professional Hybrids
Hybrid managers, career narratives and identity work
Selective Consent and Dissent
Discourse of `transformational leadership' in infection control
Rationality or Relationality in Life and Death
Professionalism and person-centredness
Are new forms of professionalism emerging in medicine? The case of the implementation of Nice guidelines
New public management and professionals in the public sector. What new patterns beyond opposition
New Public Management et professions dans l'État
Doing Identity with Style
Doing the brand
Examining hybrid nurse managers as a case of identity transition in healthcare
Professional call centres, professional workers and the paradox of the algorithm
Leaders of men
Making Sense of Modern Medical Careers
The contested terrain of hospital management
A new professionalism? Challenges and opportunities
Mirrors and masks
Symbolic Interactionism
Role Transitions in Organizational Life
Interaction Ritual
Human Behavior and Social Processes
Capitalism and Modern Social Theory
The Managed Heart
Questions of Cultural Identity
Being Human
Between Organizations and Institutions. Legitimacy and Medical Managers
New Modes of Control in the Public Service
To Be Fully There
Professions, Work and Careers
Microsociology
The Role-Set
Managerial Discourse and the Restructuring of a District Authority
Restructuring in the NHS
Professionalism as Enterprise
Emotion Work, Feeling Rules, and Social Structure
It is not Taylorism
| Unique citing works | 27 |
|---|---|
| Citations per year | 1,42 |
| Citation span | 2007 - 2025 (19) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 27 |