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Resumo

Professionals working in therapeutic contexts are vulnerable to developing occupation-related stress conditions such as burnout, vicarious trauma, and compassion fatigue. In such contexts, empathy is accepted as a crucial component of practice. However, social neuroscience research suggests empathy may adversely impact workers' well-being. While occupation-related problems like compassion fatigue have relevance, they do not fully explain the potential negative effects of empathy on worker well-being. Therefore, our study aimed to explore whether empathy posed a problem for those working in therapeutic contexts. Participants in this study were qualified professionals working in counselling roles under the Medicare Australia Better Access Initiative. Semi-structured interviews were conducted with fifteen participants, and data was analyzed using interpretative phenomenological analysis (IPA). This process led to the discovery of four superordinate themes: (1) Navigating Empathy: A Foundation of Practice and an Emotional Challenge; (2) The Interplay Between Therapists' Lived Experience and Empathic Engagement; (3) Balancing the Demands of Empathy With Career Sustainability and Personal Well-being; and (4) When Values and Beliefs Diverge. Two subthemes are (1) Emotional and Physical Exhaustion and (2) Empathy—The Finite Resource. The findings indicate that while empathy is considered central to practice, various emotional, psychological, and occupational challenges are associated with its use.

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