Workplace Theory

An anthropological approach to emotional labour, subjectivity and control/resistance processes

Bibliographic Data

ID2402009
AuthorsJaime Guiamet (0000-0002-4224-3487, National University of Rosario, corresponding author)
Year2019
Volume19
Issue4
Pages470-488
Publication date2019-12-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAnthropological Theory (JOURNAL)
Journal identifiersISSN: 1463-4996 • E-ISSN: 1741-2641
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/1463499619835328
OpenAlexW2943280912
LanguageEN
Citations received2
References cited15

This article examines theories about the labour process that have become widespread during the last 30 years, focusing particularly on how subjective control/resistance processes play out in the workplace. My objective is to contribute to theories that highlight how employers' incorporating worker subjectivity into management technologies cannot be simply understood as increased domination in the workplace; these new approaches introduce new variations in the entangled production of workers' resistance and compliance. To understand the range of worker responses I argue for a processual power imbricated approach to the construction of subjectivity within the production process in service industries. My contribution to this discussion draws on the main conclusions of my research about the labour experiences of supermarket workers in the city of Rosario, Argentina. I specifically examine subjective control and its connection to the mobilization of the customer's evaluation of workers

Epistemology · Resistance (ecology · Sociology · Subjectivity · Anthropology · Emotional Labor in Professions · Employment and Welfare Studies · Labor Movements and Unions · Philosophy · Psychology · Social Psychology

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