Describing failures of healthcare
A Study in the Sociology of Knowledge
Bibliographic Data
| ID | 2404102 |
|---|---|
| Authors | Dawn Goodwin (0000-0002-9435-9107, Lancaster University, Lancaster, UK, corresponding author) |
| Year | 2021 |
| Volume | 21 |
| Issue | 3 |
| Pages | 324-340 |
| Publication date | 2021-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Qualitative Research (JOURNAL) |
| Journal identifiers | ISSN: 1468-7941 • E-ISSN: 1741-3109 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/1468794120975986 |
| OpenAlex | W3111389340 |
| Language | EN |
| Citations received | 5 |
| References cited | 21 |
In 2008, five 'serious untoward incidents' occurred on a small maternity unit in a hospital in the UK. The prevailing view, held by clinical staff, hospital managers, and executives, was that these events were unconnected and did not signal systemic failures in care. This view was maintained by the testimony of staff and governance procedures which prevented the incidents from being considered together. Drawing on the inquiry report of the Morecambe Bay Investigation (2015), I examine how the prevailing view was built and dismantled, eventually being replaced with a very different description of events. Overturning this view required affected parents to engage with governing bodies and legal processes, challenge clinical staff, lobby for inquests, and mobilise social media and the national press. Tracing how different descriptions of events weaken or gather force as they travel through different forums, processes, and are presented to different audiences, I explore the sociology of knowledge around establishing failures of care
Business · Clinical governance · Corporate governance · Health care · Political science · Public relations · Sociology · Health and Conflict Studies · Law · Psychology
Why do systems for responding to concerns and complaints so often fail patients, families and healthcare staff? A qualitative study
Organisational failure
Response to
(Re)thinking failure
Critical Events in Hospital Environments—A Goffman-Inspired Thematic Analysis of the Danish Feature Film Second Victims
Authoritative Sensemaking in a Public Inquiry Report
Social Media and the Organization of Collective Action
Doing Narrative Research
Reassembling the Social
Theorizing institutional scandal and the regulatory state
Cultures of caring
Puttings things into words. Ethnographic description and the silence of the social
An Elementary Primer for Politicians and Potential Chairs on Public Inquiries
Public Inquiry Methods, Processes and Outputs
NHS Inquiries and the Problem of Culture
The "Challenger" Launch Decision
Constructing and re-constructing narratives of patient safety
Building a Better Description
Prognostic Conflict in Life-and-Death Decisions
Professional Vision
Do You See What I See? Examining a Collaborative Ethnography
The Clinical Encounter and the Problem of Context
The Dark Side of Organizations
| Unique citing works | 5 |
|---|---|
| Citations per year | 1 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 4 |