Do Listeners Perceive Interviewers' Attributes from their Voices and Do Perceptions Differ by Question Type
Bibliographic Data
| ID | 2407567 |
|---|---|
| Authors | Nuttirudee Charoenruk (0000-0003-4262-6960, Chulalongkorn University, corresponding author), K Olson (0000-0002-8004-0226, University of Nebraska–Lincoln) |
| Year | 2018 |
| Volume | 30 |
| Issue | 4 |
| Pages | 312-328 |
| Publication date | 2018-11-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | CAM (JOURNAL) |
| Journal identifiers | ISSN: 1087-8513 • E-ISSN: 1552-3969 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/1525822x18784500 |
| OpenAlex | W2814848350 |
| Language | EN |
| Citations received | 1 |
| References cited | 19 |
As an aural mode, an interviewer's voice is an important part of telephone surveys. A speaker's voice can convey information about his or her trustworthiness and confidence, among other attributes. Consequently, respondents may perceive attributes of interviewers from their voices. We evaluated how five perceived attributes of interviewers (expertise, confidence, reliability, trustworthiness, and easiness to understand) are associated with interviewer voice characteristics (pitch, intonation, speech rate, and disfluencies) and whether this varies by types of question and interviewer characteristics. Overall, listeners perceived interviewers' attributes from their voices. Interviewers with higher pitched voices, moderate intonation, a faster pace, and fewer disfluencies were rated more positively, but these ratings differed somewhat for socially undesirable and complex questions. Reading questions at the recommended speech rate of two words per second leads to negative perceptions of interviewers
Interview · Intonation (linguistics) · Linguistics · Perception · Trustworthiness · Communication in Education and Healthcare · Language, Discourse, Communication Strategies · Psychology · Social Psychology · Survey Methodology and Nonresponse
Longitudinal Analysis
Speech Rates in British English
Do Interviewers' Voice Characteristics Influence Cooperation Rates in Telephone Surveys
Modeling Speech Disfluency to Predict Conceptual Misalignment in Speech Survey Interfaces
The voice of confidence
Research on Interviewing Techniques
Disfluency Rates in Conversation
Subject Speech Rates as a Function of Interviewer Behaviour
An Examination of Questionnaire Evaluation by Expert Reviewers
Effect of Interviewer Experience on Interview Pace and Interviewer Attitudes
Effects of pitch and speech rate on personal attributions
Speed of speech and persuasion
Ascribed Status, Lexical Diversity, and Accent
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |