Corporations and States
A Customer-Service Corporation inside the Punjab State Police
Bibliographic Data
| ID | 2435754 |
|---|---|
| Authors | Matthew Hull (0000-0003-0372-7697, University of Michigan, corresponding author) |
| Year | 2022 |
| Volume | 37 |
| Issue | 4 |
| Publication date | 2022-11-08 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cultural Anthropology (JOURNAL) |
| Journal identifiers | ISSN: 0886-7356 • E-ISSN: 1548-1360 |
| Publisher | American Anthropological Association (PUBLISHER • US) |
| DOI | 10.14506/ca37.4.07 |
| OpenAlex | W4308882315 |
| Language | EN |
| Citations received | 8 |
| References cited | 26 |
In 2013, the Indian state of Punjab contracted with a corporation to operate a new police phone helpline. The corporation not only takes complaints but also monitors, directs, and reports police responses to them and conducts satisfaction surveys. This essay explores the tensions and effects of using American techniques of corporate customer service to promote procedural law enforcement within police practices in India. It examines the ideological, procedural, communicational, and technological practices through which police procedure is combined with corporate customer service. Moving beyond a concern with privatization and the distinction between state and non-state, the article uses the metaphor of the human microbiome to reconceptualize how to understand the involvement of outside actors within state operations
Business · Corporation · Criminology · Customer service · Enforcement · Ideology · Law enforcement · Metaphor · Political science · Politics · Public relations · Service (business · Sociology · State (computer science · Crime, Deviance, and Social Control · Law · Policing Practices and Perceptions · South Asian Studies and Conflicts · Marketing
Phone Clones
Revised Estimates for the Number of Human and Bacteria Cells in the Body
Transparency, exclusion and mediation
Private Government
Talking back to the state
State Transparency after the Neoliberal Turn
Success stories
Outsourcing the State? Public–Private Partnerships and Information Technologies in India
Management of Performance and Performance of Management
The perils and promises of microbial abundance
The Uses of Neoliberalism
Law, police and 'domestic cruelty
There should be no open doors in the police
Normal, Regular, and Standard
Crossbreeding Institutions, Breeding Struggle
Resources and Rebels
Blurred Boundaries
Neoliberalism
Audit cultures
Democratic Technologies of Speech
Inscribing Subjects to Citizenship
Porous social orders
Gendering the Job
What's in a Name
| Unique citing works | 8 |
|---|---|
| Citations per year | 2,67 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 8 |