Negotiating entitlement to language

Calling 911 without English

Dados Bibliográficos

ID2856902
AutoresChase Wesley Raymond (0000-0003-4353-7345, University of California, Los Angeles, autor correspondente)
Ano2014
Volume43
Fascículo1
Páginas33-59
Data de publicação2014-02-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoLanguage in Society (JOURNAL)
Identificadores do periódicoISSN: 0047-4045 • E-ISSN: 1469-8013
EditoraCambridge University Press (CUP) (PUBLISHER)
DOI10.1017/s0047404513000869
OpenAlexW2128799464
IdiomaEN
Citações recebidas19
Referências citadas35

When individuals in the United States dial the emergency service telephone number, they immediately encounter some version of the English-language institutional opening "Nine-one-one, what is your emergency?". What happens, though, when the one placing the call is not a speaker of English? How do callers and call-takers adapt to overcome this added communicative barrier so that they are able to effectively assess the emergency situation at hand? The present study describes the structure of alanguage negotiation sequence, which serves to evaluate callers' entitlement to receive service in a language other than the institutional default-in our case, requests for Spanish in lieu of English. We illustrate both how callers initially design requests for language, as well as how call-takers subsequently respond to those differing request formulations. Interactions are examined qualitatively and quantitatively to underscore the context-based contingencies surrounding call-takers' preference for English over the use of translation services. The results prove informative not only in terms of how bilingual talk is organized within social institutions, but also more generally with regard to how humans make active use of a variety of resources in their attempts to engage in interaction with one another. (Entitlement, discourse/social interaction, conversation analysis, requests, language contact, institutional talk, Spanish (in the US

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