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The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions

Datos Bibliográficos

ID2979438
AutoresWilliam R Swinyard (Brigham Young University, autor de correspondencia)
Año1993
Volumen20
Número2
Páginas271
Fecha de publicación1993-09-01
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaJournal of Consumer Research (JOURNAL)
Identificadores de la revistaISSN: 0093-5301 • E-ISSN: 1537-5277
EditorialOxford University Press (OUP) (PUBLISHER)
DOI10.1086/209348
OpenAlexW2043480426
IdiomaEN
Citas recibidas21
Referencias citadas25

This article proposes that consumer mood, involvement level, and the quality of the shopping experience have significant effects on shopping intentions. Results from a laboratory experiment reveal that mood interacts with involvement and shopping experience. Involved subjects are found to magnify their evaluations of the shopping experience, subjects in good moods evaluate good experiences still better, and a bad shopping experience appears to cause mood-protection mechanisms to fail. Finally, consumer mood is shown to be affected by a bad shopping experience. Copyright 1993 by the University of Chicago

Advertising · Business · Epistemology · Mood · Quality (philosophy) · Consumer Behavior in Brand Consumption and Identification · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Philosophy · Psychology · Social Psychology

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Obras citantes distintas21
Citas por año0,72
Intervalo de citas1997 - 2023 (27)
Velocidad de citaciónhistorical
Altamente citadoNo
Tipos de citaNeutras: 20
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