Framing uncertainty

Narratives, Change and Digital Technologies

Datos Bibliográficos

ID3095423
AutoresLucia Garcia-Lorenzo (London School of Economics and Political Science), Lucia Garcia‐lorenzo (0000-0001-9166-0263, London School of Economics and Political Science, autor de correspondencia)
Año2010
Volumen49
Número3
Páginas329-350
Fecha de publicación2010-09-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaSocial Science Information (JOURNAL)
Identificadores de la revistaISSN: 0539-0184 • E-ISSN: 1461-7412
EditorialSAGE Publications Inc (PUBLISHER)
DOI10.1177/0539018410370730
OpenAlexW2017006430
IdiomaEN
Citas recibidas6
Referencias citadas50

Using material from three qualitative studies into the social psychological processes surrounding uncertainty and change in organizations, this paper explores the insights gained from conceptualizing narratives as a bounded space that accommodates disruptions while providing safety in uncertain conditions. The empirical material illustrates how narratives are used to transmit permanence and collective knowledge while allowing for self-development and the managing of emotions. The use of narratives to make sense of change processes is particularly relevant in regard to the current widespread use of digital technologies for communication and information sharing. The paper suggests that the fragmentation and plurivocality that new digital technologies bring to the workplace can be framed, contained and managed safely within collectively created narrative spaces

Epistemology · Knowledge management · Narrative · Political science · Public relations · Sociology · Computer Science · Engineering · Information Systems Theories and Implementation · Management and Organizational Studies · Participatory Visual Research Methods