Click-guides and panic buttons

Designed possibilities for youth agency and user empowerment in online youth counselling services

Datos Bibliográficos

ID3112430
AutoresSofia Lundmark (0000-0002-5627-2158, Uppsala University, Sweden; Södertörn University, Sweden, autor de correspondencia), A C Evaldsson (0000-0002-6556-4494, Uppsala University), Ann-Carita Evaldsson
Año2017
Volumen24
Número2
Páginas260-278
Fecha de publicación2017-05-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaChildhood (JOURNAL)
Identificadores de la revistaISSN: 0907-5682 • E-ISSN: 1461-7013
EditorialSAGE Publications Inc (PUBLISHER)
DOI10.1177/0907568216656761
OpenAlexW2516559311
IdiomaEN
Citas recibidas1
Referencias citadas19

This study examines how possibilities for agency are designed into online youth counselling services, as well as how such possibilities are addressed by young prospective users during the design of the services. The data are drawn both from the design of a national website for youth clinics in Sweden and from a design project developing e-services for local youth clinics in a Swedish municipality. The agency of young users is here treated as a key concern for understanding how user empowerment is accomplished through the design of websites and e-services. Using combined research materials (i.e. two websites and focus group meetings), this study demonstrates how design features may both facilitate and restrict young people's involvement and control over sensitive and private issues. In addition, we demonstrate how the designed possibilities for empowerment may allow young users to critically approach and effectively use such services

Business · Empowerment · Focus group · Political science · Public relations · Sense of agency · Sociology · Youth empowerment · Child Development and Digital Technology · Impact of Technology on Adolescents · Innovative Human-Technology Interaction · Psychology · Social Psychology · Marketing