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Can Facebook Ads and Email Messages Increase Fiscal Capacity? Experimental Evidence from Venezuela

Bibliographic Data

ID3207972
AuthorsJorge Gallego (0000-0002-9398-9553, Universidad del Rosario), Federico Ortega (0000-0003-2654-9352, Universidad Católica Andrés Bello)
Year2022
Volume70
Issue4
Pages1531-1563
Publication date2022-07-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueEconomic Development and Cultural Change (JOURNAL)
Journal identifiersISSN: 0013-0079 • E-ISSN: 1539-2988
PublisherUniversity of Chicago Press (PUBLISHER • US)
DOI10.1086/714011
OpenAlexW2907960498
LanguageEN
Citations received1
References cited44

Tax compliance is an important challenge in weakly institutionalized countries, especially when fiscal capacity is limited. E-government platforms, which have become popular in recent years, provide governments with more and better taxpayer information, allowing new forms of communication with citizens. In particular, social media targeted advertising may be used by tax authorities to increase tax compliance. We performed a randomized field experiment in the capital of Venezuela, Caracas, to determine whether targeted Facebook ads help the local government reduce tax delinquency. Our design allows us to test for complementarities between ads and email reminders, which may boost the capacity of the tax authority to increase compliance. We find that these online strategies are cost-effective methods for increasing tax revenues but that the effects vary across different types of taxpayers, especially concerning the combined email and Facebook treatment

Advertising · Business · Capital (architecture) · Compliance (psychology) · Economics · Government (linguistics) · Public economics · Revenue · Tax revenue · Taxpayer · Finance · Fiscal Policy and Economic Growth · Local Government Finance and Decentralization · Taxation and Compliance Studies

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Unique citing works1
Citations per year1
Citation span2025 - 2025 (1)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 1

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