The Effects of Institutional and Organizational Characteristics on Work Force Flexibility
Evidence from Call Centers in Three Liberal Market Economies
Bibliographic Data
| ID | 3255087 |
|---|---|
| Authors | Danielle D Van Jaarsveld (0000-0002-4188-6878, Western University), Hyunji Kwon (0009-0005-2472-6927), Ann C Frost |
| Year | 2009 |
| Volume | 62 |
| Issue | 4 |
| Pages | 573-601 |
| Publication date | 2009-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Industrial and Labor Relations Review (JOURNAL) |
| Journal identifiers | ISSN: 0019-7939 • E-ISSN: 2162-271X |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/001979390906200406 |
| OpenAlex | W2110203860 |
| Language | EN |
| Citations received | 9 |
| References cited | 62 |
This comparative study examines survey data from 464 call centers in the United States, 167 in the United Kingdom, and 387 in Canada to explore two questions: whether institutional differences shape employers' choices of ways to improve work force flexibility, both numerical and functional; and whether strategies for numerical flexibility and functional flexibility are related. The results suggest that institutional differences across these liberal market economies-specifically, in dismissal regulations and union strength-did affect how employers chose to achieve work force flexibility. For example, the use of part-time workers was more common in countries with more stringent rules regulating dismissals. Organizational characteristics also mattered, with outsourced firms being more likely than in-house firms to use part-time workers. Evidence also suggests that managers used numerical flexibility and functional flexibility strategies as substitutes: higher employee job discretion was associated with both lower dismissal rates and a lower likelihood of temporary use
Affect (linguistics) · Business · Discretion · Dismissal · Economics · Flexibility (engineering) · Industrial organization · Labour economics · Management · Political science · Sociology · Work (physics) · Digital Economy and Work Transformation · Employment and Welfare Studies · Engineering · Labor Movements and Unions · Law
Industrial relations in South-Eastern Europe
Flextime/Flexspace for All in the Organization? A Study of the Availability, Use, and Consequences of Flexible Work Arrangements for Low and High SES Employees in Nine European Countries
It’s all in the mix
Call centres and job satisfaction in Italy
Globalization and the Service Workplace
How Institutional and Organizational Characteristics Explain the Growth of Contingent Work in China
Multinational Companies in Cross-National Context
Bad' Jobs in a 'Good' Sector
Career pathways for temporary workers
Internal labor markets and manpower analysis
The new American workplace
British factory, Japanese factory
Britain at Work
Managing Customer Services
Outsourcing at Will
Unions and wage inequality
Organizing Flexibility
Varieties of Capitalism
Core and periphery
Small Differences That Matter
Temporary Work
Contingent Work
Core and Periphery in Employers' Workforce Strategies
Work practice barriers to flexible manufacturing in the US and the UK
Bad Jobs in America
Externalizing organizational activities
The Use of Flexible Staffing Arrangements in Core Production Jobs
New Evidence on Unions and Layoff Rates
Why Employers Use Flexible Staffing Arrangements
Institutional Environments, Work and Human Resource Practices, and Unions
How Common is Workplace Transformation and Who Adopts it
Non-Standard Work in Two Different Employment Regimes
Human Resource Management
Outsourcing and the Search for 'Flexibility
Temporary Work and Insecurity in Britain
| Unique citing works | 9 |
|---|---|
| Citations per year | 0,6 |
| Citation span | 2011 - 2024 (14) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 9 |