Tourism Enterprises as Buyers of Knowledge-Intensive Business Services

Bibliographic Data

ID3274284
AuthorsKrzysztof Borodako (0000-0002-7348-8372, Krakow University of Economics), Jadwiga Berbeka (0000-0002-3136-2800, Krakow University of Economics), Michał Rudnicki (0000-0003-3310-8117, Krakow University of Economics)
Year2015
Volume5
Issue1
Pages5/1/2158244015569669
Publication date2015-03-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSAGE Open (JOURNAL)
Journal identifiersISSN: 2158-2440 • E-ISSN: 2158-2440
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/2158244015569669
OpenAlexW2110347560
LanguageEN
Citations received2
References cited41

This article is an attempt to assess the business relations between the tourism sector and suppliers of various types of business services. It focuses on knowledge-intensive business services (KIBS). The reasons why tourism businesses purchase outsourced services are also discussed. An Internet survey was conducted and the results were used to calculate and discuss a number of indices. Cross-tabulation statistics are used to assess the interrelation between types of tourist firms, their localization and size, and the types and number of services they use. The largest numbers of KIBS used by the Polish tourism sector are from the accounting, IT, and advertising sectors, whereas the smallest relate to research and experimental development in the social sciences and humanities. This article fills a gap in the knowledge about usage of KIBS services by the tourism sector at the national level

Business · Geography · Industrial organization · The Internet · Tourism · Business Strategy and Innovation · Customer Service Quality and Loyalty · Management and Organizational Practices · Marketing

Tools

Open DOISci-HubOpen Access