Co-constructing good relations through troubles talk in diverse teams

Dados Bibliográficos

ID3321095
AutoresCarolin Debray (0000-0001-8652-6887, University of Basel, autor correspondente), Helen Spencer-Oatey (0000-0002-7676-9495, University of Warwick)
Ano2022
Volume192
Páginas85-97
Data de publicação2022-04-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoJournal of Pragmatics (JOURNAL)
Identificadores do periódicoISSN: 0378-2166 • E-ISSN: 1879-1387
EditoraElsevier BV (PUBLISHER)
DOI10.1016/j.pragma.2022.02.006
OpenAlexW4220706255
IdiomaEN
Citações recebidas9
Referências citadas36

This article investigates the in-situ relations that interlocutors co-construct during troubles talk in a working team, with a focus on talk centred around negative issues or experiences that speakers do not blame or attribute to others present. Research in various fields has pointed to the important role that troubles talk plays in the construction of positive social relations, but more detailed pragmatic insights are still needed to understand exactly how these positive social relations are brought about in interaction. To address this, we draw on 25 h of recorded and transcribed team meeting data from an MBA team, collected over a 9-month period. Troubles talk stands out throughout from other types of talk in this dataset, as relations were continuously constructed as equal, close, safe, and featuring positive affect. We examine the interactional strategies that team members used to construct these positive relations in troubles talk and highlight a number of these strategies, including joint story-telling, participatory floor-management, humour, and shared transgressions. Reciprocal self-disclosures were found to be central to constructing positive relations and were used by team members even when troubles were not shared. With this we add further empirical insights to the area of interpersonal pragmatics concerned with fostering good relationships and establish descriptors on how such relations can be characterised and investigated

Blame · Construct (python library · Interpersonal communication · Interpersonal interaction · Interpersonal relationship · Linguistics · Politeness · Pragmatics · Reciprocal · Social relation · Communication in Education and Healthcare · Computer Science · Discourse Analysis in Language Studies · Language, Discourse, Communication Strategies · Psychology · Social Psychology