The Conciliation Process

Although it is impossible to predict the specific action of the conciliator assigned to the case with which this paper began, the process can be defined. This is of considerable importance, because the interests of the parties and of the public are directly affected. The conciliator's course is determined by two basic objectives: (1) to maximize collective bargaining and (2) to maintain the maximum industrial peace. These objectives are applied by individuals who employ both personal capacity and knowledge. They are achieved by following a set of experience-developed action guides. The fundamental elements of the conciliation process are these basic objectives and action guides and the personal characteristics of the conciliators. They are implemented through the manipulation of a set of well-established procedures. (Author's abstract courtesy EBSCO.)

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