Student Satisfaction, Needs, and Learning Outcomes

A Case Study Approach at a European University

Bibliographic Data

ID3383874
AuthorsRichard Herdlein (SUNY Buffalo State, NY, USA), Richard J Herdlein (Buffalo State University), Emily Zurner (SUNY New Paltz)
Year2015
Volume5
Issue2
Publication date2015-04-01
Open AccessYes
TypeARTICLE
VenueSAGE Open (JOURNAL)
Journal identifiersISSN: 2158-2440 • E-ISSN: 2158-2440
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/2158244015580373
OpenAlexW2177438808
LanguageEN
Citations received3
References cited8

A study of student satisfaction, needs, and learning outcomes was commissioned by a comprehensive university in Western Europe to provide a professional evaluation of student services and the co-curricular activities of students. Such a study had not been completed in the past and was needed to align student services with the mission, long-range goals, and strategic planning of the university. The research involved both qualitative and quantitative methodologies conducted through volunteers divided into five focus groups of 33 national and international students and a survey involving 104 national students, of whom 86 provided complete data. The results were analyzed using the Statistical Package for the Social Sciences (Version 22) and the constant comparison method. The study demonstrated that students view interactions outside the classroom as important opportunities to develop and hone a myriad of personal knowledge and skill sets important to becoming global citizens and internationally competent professionals

Focus group · Higher education · Medical education · Pedagogy · Political science · Sociology · Study abroad · Higher Education Governance and Development · Higher Education Research Studies · Medicine · Online and Blended Learning · Psychology

Tools

Open DOISci-HubOpen Access