The Southwest Airlines Way
Using the Power of Relationships to Achieve High Performance
Bibliographic Data
| ID | 3553063 |
|---|---|
| Authors | David Walsh (0000-0003-4950-6830), David J Walsh, Jody Hoffer Gittell (0000-0003-2334-0246) |
| Year | 2004 |
| Volume | 57 |
| Issue | 3 |
| Pages | 474 |
| Publication date | 2004-04-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Industrial and Labor Relations Review (JOURNAL) |
| Journal identifiers | ISSN: 0019-7939 • E-ISSN: 2162-271X |
| Publisher | JSTOR (PUBLISHER) |
| DOI | 10.2307/4126671 |
| OpenAlex | W1985040102 |
| Language | EN |
| Citations received | 13 |
| References cited | 2 |
This book offers management lessons from world's most profitable airline. 'As a former Southwest insider, I often wondered why other organizations couldn't duplicate business model. Anyone who wants to understand how it works should read this book' - Libby Sartain, Senior VP of Human Resources, Yahoo. 'Professor Gittell has tackled one of hottest and most important topics in business circles today - why some airlines continually fly high over economic wreckage of rest of industry' - Thomas Winkelmann, VP - Americas, Lufthansa German Airlines. 'Through extensive research, Jody Hoffer Gittell gets to bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times' - Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program.Fortune magazine calls Southwest Airlines the most successful airline in history. In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals secret to Southwest's remarkable success - high performance relationships - and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; use conflicts to build relationships; and, encourage mutual respect among employees, managers, unions, and suppliers
Business · Competence (human resources) · Credibility · Economics · German · Insider · Management · Political science · Power (physics) · Profitability index · Public relations · Teamwork · Business Strategy and Innovation · Finance · History · Innovation and Knowledge Management · Law · Marketing
The Changing Nature of Employee and Labor-Management Relationships
The Growth in Low-Cost Carrier Services in Queensland
Reciprocity and incentive pay in the workplace
Blame contagion
Institutional Labor Economics, the New Personnel Economics, and Internal Labor Markets
C atholic Social Teaching
Working Alone
Relationships, Layoffs, and Organizational Resilience
Pathways for Positive Identity Construction at Work
Paradox as a Metatheoretical Perspective
Interpersonal Sensemaking and the Meaning of Work
Beyond Dualism
The Third Version of the Copenhagen Psychosocial Questionnaire
| Unique citing works | 13 |
|---|---|
| Citations per year | 0,57 |
| Citation span | 2003 - 2019 (17) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 8 |