Negotiating professional authority and power in tourist-guide communication in guided village tour

Bibliographic Data

ID3618147
AuthorsBal Krishna Sharma (0000-0002-2365-3253, Department of English University of Idaho Moscow ID USA)
Year2020
Volume24
Issue5
Pages656-676
Publication date2020-11-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Sociolinguistics (JOURNAL)
Journal identifiersISSN: 1360-6441 • E-ISSN: 1467-9841
PublisherWiley (PUBLISHER • GB)
DOI10.1111/josl.12446
OpenAlexW3106496564
LanguageEN
Citations received3
References cited44

The article examines the linguistic, material, and multimodal aspects of professional communication in guided tours in the Himalayas in Nepal. Using an ethnography-informed interactional sociolinguistics, the study analyses the key instances of miscommunication between an American tourist and an ethnic Tamang guide to understand how various identities are invoked by the participants. As the article considers the complexity of working for tourists in the second language in which a worker's competence is questioned, it also recognizes the importance of a range of semiotic resources that tour guides deploy to negotiate professional authority with tourists. Overall, the findings show how individuals manage interpersonal relations and expertise in transnational workplaces to contest and reconstruct dominant social positions and achieve their interactional goals

Competence (human resources · CONTEST · Ethnic group · Ethnography · Interpersonal communication · Linguistics · Negotiation · Political science · Power (physics · Public relations · Semiotics · Social science · Sociolinguistics · Sociology · Tourism · Anthropology · Discourse Analysis in Language Studies · Language, Discourse, Communication Strategies · Multilingual Education and Policy · Psychology · Social Psychology

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