Improving Transparency in Service Delivery to Fight Corruption? Mapping Multi-Stakeholder Voices on Digitization in the Indian Public Healthcare Sector
Bibliographic Data
| ID | 3756672 |
|---|---|
| Authors | Anwesha Chakraborty (0000-0002-1681-870X, University of Bologna, corresponding author), Ina Kubbe (0000-0002-2941-806X, Tel Aviv University) |
| Year | 2024 |
| Volume | 70 |
| Issue | 8 |
| Pages | 1117-1136 |
| Publication date | 2024-08-08 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | American Behavioral Scientist (JOURNAL) |
| Journal identifiers | ISSN: 0002-7642 • E-ISSN: 1552-3381 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/00027642241268555 |
| OpenAlex | W4401472902 |
| Language | EN |
| Citations received | 1 |
| References cited | 35 |
In recent years, digital technologies have been recognized as essential for combating corruption in healthcare by academics and practitioners alike. Our study focuses on India, where healthcare policies increasingly emphasize digital public health services. We analyze multi-stakeholder perspectives emerging in the country post the 2020 launch of a national digital health plan. The study uses interviews, participant observation, and official video transcripts to critically appraise these perspectives. Although government actors view digital innovation as a panacea for issues like inclusion, transparency, and service delivery, other stakeholders raise concerns on wide-ranging issues. These include infrastructural and design challenges, unclear policies on data privacy, and the opaque role of private companies in providing digital solutions. Particularly, grassroots actors warn of new opportunities for corruption due to extensive digitization. This article explores the dichotomy between policy intentions and practical realities, highlighting the complex relationship between digital transformation in healthcare and corruption control
Business · Computer security · Digitization · Economic growth · Economics · Health care · Healthcare delivery · Healthcare service · Internet privacy · Language change · Political science · Public healthcare · Public relations · Public sector · Service (business) · Service delivery framework · Stakeholder · Telecommunications · Transparency (behavior) · Computer Science · Corruption and Economic Development · Economic Growth and Development · Healthcare Systems and Reforms · Marketing · Public Administration
The Sage Encyclopedia of Social Science Research Methods
Syndromes of Corruption
Cashlessness in India
The commercialization of bias in cashless India
Electronic government and corruption
Consequences of Corruption at the Sector Level and Implications for Economic Growth and Development
An interdisciplinary review of digital technologies to facilitate anti-corruption, transparency and accountability in medicines procurement
Analysis of digital technologies as antecedent to care service transparency and orchestration
Need or Greed? Conditions for Collective Action against Corruption
E-Government in developing countries
Can Grassroots Mobilization of the Poorest Reduce Corruption? A Tale of Governance Reforms and Struggle against Petty Corruption in Bihar, India
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |