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Understanding Social Performance

A 'Practice Drift' at the Frontline of Microfinance Institutions in Bangladesh

Bibliographic Data

ID3883635
AuthorsMathilde Maîtrot (0000-0001-9365-6380, corresponding author)
Year2019
Volume50
Issue3
Pages623-654
Publication date2019-05-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueDevelopment and Change (JOURNAL)
Journal identifiersISSN: 0012-155X • E-ISSN: 1467-7660
PublisherWiley (PUBLISHER • GB)
DOI10.1111/dech.12398
OpenAlexW2793368340
LanguageEN
Citations received10
References cited74

This article examines the role of microfinance staff and procedures in enabling microfinance's social mission. It does so primarily through studying institutional ruling relations and practices in rural Bangladesh. Attempting to move away from the linear and deterministic approaches of impact studies, it ethnographically scrutinizes the everyday practices of implementers. Findings point to the emergence of systemic practices that jeopardize microfinance institutions' potential to perform their social mission. These include low client-selection standards, hard selling of loans and forceful loan renewal, little follow-up on loan use, and abusive and violent client-retention and repayment-collection strategies. This is conceptualized as a 'practice drift' as distinct from the commonly reported 'mission drift'. Rather than stemming from planned, top-down changes in institutional mission and strategy, practice drift emerges from a displacement of decision-making processes to the branches. The article argues that observed changes in microfinance practice are enabled by decentralized structures and management systems that leave the choice of tactics used to achieve targets to the discretion of field staff

Business · Discretion · Economic growth · Economics · Loan · Microfinance · Political science · Public relations · Sociology · Finance · Innovation and Socioeconomic Development · Law · Microfinance and Financial Inclusion

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Unique citing works10
Citations per year1,25
Citation span2018 - 2025 (8)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 10

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