A mixed-method pilot study to improve patient satisfaction in rural Uganda

Bibliographic Data

ID3885845
AuthorsEmily Warren (0000-0002-9117-844X, Hairmyres Hospital, corresponding author), Ethel Nankya, Janet Seeley (0000-0002-0583-5272), Sarah Nakamanya (0009-0000-4507-0860), Gershim Asiki (0000-0002-9966-1153), Victoria Simms (0000-0001-5664-6810), Alex Karabarinde, Heidi Larson, Heidi J Larson (0000-0002-8477-7583)
Year2018
Volume28
Issue5
Pages615-623
Publication date2018-07-04
Open AccessYes
TypeARTICLE
VenueDevelopment in Practice (JOURNAL)
Journal identifiersISSN: 0961-4524 • E-ISSN: 1364-9213
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/09614524.2018.1465026
OpenAlexW2809461706
LanguageEN
References cited13

This article reports on a mixed-method longitudinal field study that was conducted using a tablet-based app capturing data on patients’ satisfaction with an outpatient clinic in Kalungu District, Uganda. The app was developed, piloted, and refined using clinician and patient feedback. Findings were reported and discussed in staff meetings, with change in reported levels of satisfaction assessed using descriptive statistical analysis and Chi2 tests. Qualitative data were collected. Satisfaction was relatively high at baseline and increased by 4.4%, and staff found the feedback actionable. Patients reported fewer delays and better treatment after introducing the app, with the proportion of “very dissatisfied” patients decreasing from 2.3% to zero after six weeks

Data collection · Descriptive statistics · Family medicine · Outpatient clinic · Patient satisfaction · Physical therapy · Global Maternal and Child Health · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Internal Medicine

Tools

Open DOISci-HubOpen Access