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Staff retention

A factor of sustainable competitive advantage in the higher education sector of Pakistan

Bibliographic Data

ID4096766
AuthorsAkasha Butt (0000-0003-0021-1142, Institute of Business and Management, UET, Lahore, Pakistan, corresponding author), Rab Nawaz Lodhi (0000-0001-5330-4962, UCP Business School, University of Central Punjab, Lahore, Pakistan), Muhammad Kashif Shahzad (0000-0002-5662-802X, Power Information Technology Company, Ministry of Energy (MoE), Pakistan)
Year2020
Volume45
Issue8
Pages1584-1604
Publication date2020-08-02
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueStudies in Higher Education (JOURNAL)
Journal identifiersISSN: 0307-5079 • E-ISSN: 1470-174X
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/03075079.2019.1711038
OpenAlexW3005474411
LanguageEN
Citations received12
References cited56

The private higher education sector in developing countries is challenged with high turnover, which has resulted in lowered sustainable competitive advantage. The resource-based theory considers strategic resources as a vital source to achieve a competitive advantage among its competitors. We argue that staff retention is a key factor to address these issues; therefore, the impact of internal marketing strategies on staff retention is examined through a sample of 352, collected from private higher education institutes in Pakistan, using close-ended questionnaire on 5-point Likert scale. The results highlight that economic, social and repute factors of internal marketing promote favorable employee attitude. Despite psychological contract violation, economic factor emerges as a key factor for staff retention. The results provide deep insight into higher education sector regulator as well as HR managers in private higher education universities to improve longer staff retention for sustainable competitive advantage while ensuring education quality

Business · Competitive advantage · Competitor analysis · Economic growth · Economics · Employee retention · Higher education · Likert scale · Political science · Private sector · Public relations · Human Resource and Talent Management · International Student and Expatriate Challenges · Job Satisfaction and Organizational Behavior · Psychology · Marketing

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Unique citing works12
Citations per year3
Citation span2022 - 2026 (5)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 11
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