Intertextuality and comembership by university police call-takers in relaying information from laypeople in emergency calls to 911

Call centre · Cognitive reframing · Negotiation · Political science · Public relations · Sociology · Telecommunications · Computer Science · Discourse Analysis in Language Studies · Interpreting and Communication in Healthcare · Language, Discourse, Communication Strategies · Psychology · Social Psychology

• Institutional “lingualism” as an interactional achievement

  Open Access•Chase Wesley Raymond•Applied Linguistics•2026

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• I just shot my mom

  Open Access•Jennifer James Plumb, Mark Winston Visonà•Discourse Studies•2025

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• Talk at work

  John Heritage, Paul Drew•Talk at work•1992

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• Conversation Analysis

  Gene H Lerner•Conversation analysis•2004

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• Misplaced Mistrust

  Angela Cora Garcia, Penelope Ann Parmer•Symbolic Interaction•1999

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• Intertextuality in interaction

  Deborah Tannen•Text and Talk•2006

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• The issue of conversationally constituted context and localization problems in emergency calls

  Isabella Paoletti•Text and Talk•2012

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• Inside the Emergency Service Call-Center

  Heidi Kevoe-Feldman•Research on Language and Social…•2019

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• Interactional Trouble in Emergency Service Requests

  Karen Tracy•Research on Language and Social…•1997

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• Dispatching Emergency Assistance

  Tine Larsen•Research on Language and Social…•2013

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• Why Are You Concerned?” A Consideration of Turn Distance and the Organization of the Interrogative Series in “Wellness Check” Calls to a University Police Department

  Heidi Kevoe-Feldman•Discourse Processes•2016

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• Place formulation in an emergency

  Open Access•Alexa Bolaños-Carpio•Language & Communication•2021

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• Something really weird has happened

  Open Access•Angela Cora Garcia•Journal of Pragmatics•2015

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• Local expertise and landmarks in place reformulations during emergency medical calls

  Open Access•Rhona Nattra, Rhona Nattrass et al.•Journal of Pragmatics•2017

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• On being heard in emergency calls. The development of hostility in a fatal emergency call

  Open Access•Jan Svennevig•Journal of Pragmatics•2012

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• Playing out loud

  Open Access•Sierra, Sylvia Sierra•Language in Society•2016

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• Describing trouble

  Open Access•Marilyn R Whalen, Don H Zimmerman•Language in Society•1990

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• Negotiating entitlement to language

  Open Access•Chase Wesley Raymond•Language in Society•2014

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• Rudeness at 911 Reconceptualizing Face and Face Attack

  Open Access•Karen Tracy, Sarah J Tracy•Human Communication Research•1998

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