Responsible Citizens and Accountable Service Providers? Renegotiating the Contract between Citizen and State

Bibliographic Data

ID4139300
AuthorsLiz Richardson (0000-0002-9889-7682, Department of Politics, University of Manchester M13 9PL, England, corresponding author), Kingsley Purdam (0000-0003-3872-0110, Social Statistics, Humanities Bridgeford Street Building, University of Manchester M13 9PL, England, corresponding author), Simon Cotterill (0000-0001-5136-390X, Centre for Biostatistics, University of Manchester M13 9PL, England, corresponding author), Sarah Cotterill (0000-0001-9605-9637), James Rees (0009-0008-0734-6094), Graham Squires (0000-0003-0131-782X, University of Birmingham, corresponding author), Rebecca Askew (0000-0002-6281-227X, School of Law, LJMU Redmonds Building, Brownlow Hill, Liverpool L3 5UG, England, corresponding author)
Year2014
Volume46
Issue7
Pages1716-1731
Publication date2014-07-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueEnvironment and Planning A Economy and Space (JOURNAL)
Journal identifiersISSN: 0308-518X • E-ISSN: 1472-3409
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1068/a46127
OpenAlexW2082078335
LanguageEN
Citations received7
References cited36

New forms of governance, conditional approaches to public service access, and initiatives to engage citizens in taking on new responsibilities are being developed in the context of the scaling down of the welfare state. We examine the extent to which collaboration and multidirectional accountability can be developed between the state and citizens, with a focus on a case study of Community Contracts in England. These quasi-legal agreements, operationalised at the local level, involve citizens and service providers cooperating in tackling social problems through agreed responsibilities and behaviour. Findings from interviews and focus group research suggest that Community Contracts represent an innovation in governance. Citizens are given a voice and there are new pathways for effective service delivery and accountability; conditionality applies to citizens and service providers. However, although there was evidence of increased service accountability, the impact on civic responsibility and conditionality beyond already active citizens and beyond certain issues was less apparent. Although citizens and service providers were ready to take on new roles, the legal status of the contract was only loosely defined. Challenges remain concerning how contract-based approaches can be fully realised in practice

Accountability · Business · Conditionality · Corporate governance · Focus group · Political science · Politics · Public relations · Public service · Service delivery framework · Service provider · Social contract · Community Development and Social Impact · Healthcare innovation and challenges · Law · Public Administration · Public Policy and Administration Research · Finance · Marketing