Granting 'Human Dignity
How Emotions and Professional Ethos Make Public Services
Bibliographic Data
| ID | 4380109 |
|---|---|
| Authors | Sophie Andreetta (0000-0001-9427-3007, Research Fellow, The Belgian National Fund for Research, Belgium [email protected], corresponding author) |
| Year | 2022 |
| Volume | 40 |
| Issue | 2 |
| Pages | 36-53 |
| Publication date | 2022-09-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The Cambridge Journal of Anthropology (JOURNAL) |
| Journal identifiers | ISSN: 0305-7674 • E-ISSN: 2047-7716 |
| Publisher | Berghahn Books (PUBLISHER • GB) |
| DOI | 10.3167/cja.2022.400204 |
| OpenAlex | W4295957416 |
| Language | EN |
| Citations received | 8 |
| References cited | 23 |
Building on ethnographic fieldwork in Belgian welfare bureaucracies, this article explores the place of emotions in the administrative treatment of cases-particularly those involving migrants, whose welfare rights are increasingly limited. Welfare offices are responsible for granting social assistance-in the form of medical treatment, material help, or financial benefits-in order to guarantee that those residing in Belgium live in dignified conditions. This article delves into civil servants' emotional engagement, discourses, and relationship to 'the state' and into the way they decide on specific cases based on feelings, administrative guidelines, and instructions from above. It challenges the assumption that street-level bureaucrats' discretion and daily practices often effectively restrict citizens' access to public services and shows instead how emotions, professional ethics and values contribute to assessing deservingness, and to the way civil servants 'do the state' on a daily basis
Administrative discretion · Bureaucracy · Business · Civil servants · Civil society · Dignity · Discretion · Ethnography · Feeling · Political science · Public relations · Social Welfare · Sociology · Welfare · Law · Migration, Refugees, and Integration · Psychology · Public Administration · Qualitative Research Methods and Ethics · Social Psychology · Social Work Education and Practice
“We Stretched the Rules”
Abandoned by the State
Dismembered Attachment
Litigation as a Governance Strategy
The Impact of Prioritisation and Eligibility Criteria on Social Services Intake Processes
On Leviathan's Tail
Legal pluralism and the production of (un)certainty in lived migration orders
Rethinking street-level bureaucracy
Casualties of CareImmigration and the Politics of Humanitarianism in France
The Governance of Daily Life in Africa
Affective citizenship
“I take an oath to the state, not the government”
Migrants Before the Law
Money, morality and magistrates. Prosecuting and judging in the Republic of Benin
Making the difference in social Europe
Who is allowed to stay? Settlement deservingness preferences towards migrants in four European countries
Issues in Implementing Tanf in New York
Disjunctures for Women and Frontline Workers
Reflections on Street‐Level Bureaucracy
The Relationship Between Coping and Job Performance
Which Clients are Deserving of Help? A Theoretical Model and Experimental Test
Writing for difference audiences
Becoming Less Illegal
Rebels' and 'Good Boys
Institutionalizing precarious migratory status in Canada
Contested control at the margins of the state
Les demandeurs de l'aide médicale d'État pris entre productivisme et gestion spécifique
Beyond Compassionate Aid
Creating Undocumented EU Migrants through Welfare
The Absurdity of Bureaucracy
Bound between care and control
| Unique citing works | 8 |
|---|---|
| Citations per year | 2,67 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 8 |