Employees' perceptions of email communication, volume and management strategies in an Australian university
Bibliographic Data
| ID | 4545811 |
|---|---|
| Authors | Silvia Pignata (0000-0002-7583-4232, University of South Australia), Kurt Lushington (0000-0001-8371-273X, University of South Australia), Jeremy Sloan (0000-0001-8612-7456, University of South Australia), Fiona Buchanan (0000-0003-4993-4958, University of South Australia) |
| Year | 2015 |
| Volume | 37 |
| Issue | 2 |
| Pages | 159-171 |
| Publication date | 2015-03-04 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Higher Education Policy and Management (JOURNAL) |
| Journal identifiers | ISSN: 1360-080X • E-ISSN: 1469-9508 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/1360080x.2015.1019121 |
| OpenAlex | W2024162253 |
| Language | EN |
| Citations received | 9 |
| References cited | 16 |
Despite email playing a central role in university business, little is known about the strategies used by staff to manage email and the factors contributing to email overload. In a mixed method study undertaken in one Australian university comparing academic (n = 193) and professional (n = 278) staff, we found that while email volume was higher in academics they used fewer email management strategies. For both groups, thematic analyses of commentary responses revealed that the unnecessary use of emails by staff and students, the expectation of a quick turnaround and an escalation in email traffic were associated with email overload and, as a consequence, increased work-related stress. In conclusion, we suggest that email overload typifies the working environment of academic and professional staff in modern universities, pointing to the importance of training staff in email management strategies for improving productivity and well-being
Electronic mail · Higher education · Internet privacy · Management · Medical education · Perception · Political science · Productivity · Professional development · Public relations · Qualitative research · Sociology · Staff management · Thematic analysis · Time management · Work (physics · Computer Science · Cyberloafing and Workplace Behavior · Engineering · Knowledge Management and Sharing · Medicine · Personal Information Management and User Behavior · Psychology
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Negotiating tensions around new forms of academic writing
Digital communication, health & wellbeing in universities
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How responsive are government agencies when contacted by email? Findings from a longitudinal study in Australia and New Zealand
University teachers’ well-being during a pandemic
Administrative burden in higher education institutions
| Citations per year | 0.9 |
|---|---|
| Citation span | 2016 - 2023 (8) |
| Highly cited | No |