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Researching hate speech online

Exploring the potential and limitations of Facebook as a survey tool in Africa

Bibliographic Data

ID4563776
AuthorsCaitlyn Mcgeer (0009-0005-2902-2099, University of Oxford), Nicole Stremlau (0000-0002-2728-2293, University of Oxford)
Year2024
Volume17
Issue3
Pages172-186
Publication date2024-09-01
Open AccessYes
TypeARTICLE
VenueMethodological Innovations (JOURNAL)
Journal identifiersISSN: 2059-7991 • E-ISSN: 2059-7991
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/20597991241264838
OpenAlexW4402410018
LanguageEN
References cited36

As part of a broader research program, we sought to conduct surveys with social media users in several African countries to gauge their definitional understandings of online hate and mis/disinformation; awareness of content moderation processes; and flagging/reporting. The challenge, however, was how to conduct survey research in difficult-to-reach places, some of which are affected by violent conflict, and within a limited budget. Social media platforms present unique opportunities for researchers to recruit participants in these contexts. These platforms show promise in reaching participants who would otherwise be unreachable, but they pose significant limitations as well. Given that our aim was to reach social media users, we used Facebook to advertise our survey, drawing on the breadth of research on using the platform as a research tool and the fact it has a large user base in the targeted countries. In this article, we explore the practicalities, challenges, and limitations of Facebook as a tool for survey research in African countries

Cyberpsychology · Data science · Internet privacy · Media studies · Political science · Social media · Sociology · World Wide Web · Computer Science · Hate Speech and Cyberbullying Detection · Privacy, Security, and Data Protection · Psychology · Social Media and Politics

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