Interpreting technology
Use and non-use of doctor-patient video consultations in Danish general practice
Bibliographic Data
| ID | 4593071 |
|---|---|
| Authors | Elle Christine Lüchau (0000-0002-6455-0218, University of Southern Denmark, corresponding author), Helen Atherton (0000-0002-7072-1925, University of Warwick), Finn Olesen (0000-0001-7001-5185, Aarhus University), Jens Søndergaard (0000-0002-1629-1864, University of Southern Denmark), Elisabeth Assing Hvidt (0000-0003-3762-8478, University of Southern Denmark) |
| Year | 2023 |
| Volume | 334 |
| Pages | 116215 |
| Publication date | 2023-10-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Science & Medicine (JOURNAL) |
| Journal identifiers | ISSN: 0277-9536 • E-ISSN: 1873-5347 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.socscimed.2023.116215 |
| PMID | 37690154 |
| OpenAlex | W4386410987 |
| Language | EN |
| Citations received | 4 |
| References cited | 31 |
This study uses socio-cognitive theory on technological frames to understand how and why general practitioners in Denmark use or choose not to use video consultations. Video consultations play a vital role in the digitalisation of the Danish healthcare system. Whilst political decision-makers continuously push for increased use of video consultations, uptake accounts for less than 2% of all consultations. Research is needed that explores the actual circumstances and conditions of video consultation use. Our data corpus consists of 30 semi-structured interviews conducted from August 2021 to August 2022 with 27 Danish general practitioners. Interviews were analysed following reflexive thematic analysis. Our findings show that video consultations are interpreted as 1) compromising occupational values, 2) a crisis tool, 3) the future, and 4) a tool to improve work conditions. Video consultations are differently adopted across clinics due to different interpretations of the technology and its relative advantage in specific clinical contexts. We argue that the concept of technological frames offers a useful analytic perspective for elucidating and anticipating attitudes and actions towards a technology. It increases our understanding of the uptake and rejection of video consultations. This knowledge is valuable for clinicians and politicians working with technological innovation in general practice
Danish · Health care · Perspective (graphical · Political science · Politics · Qualitative research · Reflexivity · Social science · Sociology · Thematic analysis · Computer Science · Healthcare Systems and Technology · Medicine · Nursing · Patient-Provider Communication in Healthcare · Psychology · Telemedicine and Telehealth Implementation
Beyond Adoption
Technological frames
How Users Matter
Technological and informational frames
One size fits all? What counts as quality practice in (reflexive) thematic analysis
How places matter
Using thematic analysis in psychology
The social construction of reality
Sample Size in Qualitative Interview Studies
Theorising the shift to video consulting in the UK during the Covid-19 pandemic
The practice of medical technology
| Unique citing works | 4 |
|---|---|
| Citations per year | 2 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 4 |