Patients Who Use E-Mediated Communication With Their Doctor

New Constructions of Trust in the Patient-Doctor Relationship

Bibliographic Data

ID4633557
AuthorsHege K Andreassen (Norwegian Centre for Telemedicine, Tromsø, Norway), Hege Andreassen (0000-0001-6254-6023, University Hospital of North Norway), Marianne V Trondsen (0000-0002-2502-5031, University Hospital of North Norway), Marianne Trondsen (Norwegian Centre for Telemedicine, Tromsø, Norway), Per Egil Kummervold (0000-0003-1007-0945, Norwegian Centre for Telemedicine, Tromsø, Norway), Deede Gammon (0000-0002-9676-2442, eHealth Consumer Program at the Norwegian Centre for Telemedicine, Tromsø, Norway), Per Hjortdahl (0000-0002-7315-7805, University of Oslo)
Year2006
Volume16
Issue2
Pages238-248
Publication date2006-02-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueQualitative Health Research (JOURNAL)
Journal identifiersISSN: 1049-7323 • E-ISSN: 1552-7557
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/1049732305284667
PMID16394212
OpenAlexW2099098279
LanguageEN
Citations received23
References cited35

The introduction of information and communication technology (ICT) into the patient-doctor relationship represents a significant change in modern health care. Communication via computers-e-mediated communication-is affecting the context of patient-doctor interaction, touching core elements of the relationship. Based on data from a qualitative study conducted among Norwegian patients who had used ICT to communicate with their doctors, the authors argue that patients' use of ICT and the element of trust in the patient-doctor relationship influence each other. Furthermore, they contend that patients' constructions of trust in this relationship can be understood in light of basic mechanisms in modern society. The study sheds light on some potential concerns and benefits as communication technology increasingly is integrated into the patient-doctor relationship

Doctor–patient relationship · Family medicine · Health care · Information and Communications Technology · Norwegian · Political science · Qualitative research · Social science · Sociology · World Wide Web · Computer Science · Health Literacy and Information Accessibility · Medicine · Patient-Provider Communication in Healthcare · Psychology · Social Media in Health Education · Social Psychology

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