Improving Patient Experience in Hospital Settings
Assessing the Role of Toolkits and Action Research Through a Process Evaluation of a Complex Intervention
Bibliographic Data
| ID | 4670598 |
|---|---|
| Authors | Thomas Mills (0000-0003-2599-8930, Bradford Institute for Health Research, Bradford, United Kingdom, corresponding author), Rebecca Lawton (0000-0002-5832-402X, Bradford Institute for Health Research, Bradford, United Kingdom), Laura Sheard (0000-0002-9241-8361, Bradford Institute for Health Research, Bradford, United Kingdom) |
| Year | 2019 |
| Volume | 29 |
| Issue | 14 |
| Pages | 2108-2118 |
| Publication date | 2019-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Qualitative Health Research (JOURNAL) |
| Journal identifiers | ISSN: 1049-7323 • E-ISSN: 1552-7557 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/1049732319855960 |
| PMID | 31204580 |
| OpenAlex | W2949820414 |
| Language | EN |
| Citations received | 2 |
| References cited | 34 |
This article presents a process evaluation of the implementation and refinement of a patient experience toolkit (PET) by action researchers in six hospital wards in the English National Health Service (NHS). An initial assumption that health care professionals (HCPs) would use PET to improve patient experience proved unrealistic due to staff and service pressures. However, the action researchers' facilitation of PET and their support during the implementation of quality improvement efforts filled in for HCPs' lack of time. The findings suggest that the PET can be a successful guide for skilled facilitators working with HCPs, although excessive staff pressures should be avoided. Toolkits designed for implementation by HCPs should, therefore, be used sparingly; a more appropriate target audience may be facilitators. Furthermore, while the potential of action research is confirmed by this evaluation, HCPs' time to engage in service improvement is found to moderate the success of this increasingly prominent methodology
Action research · Pedagogy · Process management · Computer Science · Engineering · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Primary Care and Health Outcomes · Psychology
Applied Thematic Analysis
Making sense of complexity in context and implementation
Demystifying theory and its use in improvement
Collecting data on patient experience is not enough
A systematic review of evidence on the links between patient experience and clinical safety and effectiveness
Lessons from Complex Interventions to Improve Health
Examining the Role of Patient Experience Surveys in Measuring Health Care Quality
Using the framework method for the analysis of qualitative data in multi-disciplinary health research
Process evaluation of complex interventions
On the Brink of Genuinely Collaborative Care
Prenatal Care Use Among Women of Low Income
Evaluating complex and unfolding interventions in real time
The Patient Feedback Response Framework – Understanding why UK hospital staff find it difficult to make improvements based on patient feedback
The Role of Action Research in the Investigation and Diffusion of Innovations in Health Care
Micro-Meso-Macro Practice Tensions in Using Patient-Reported Outcome and Experience Measures in Hospital Palliative Care
Facilitators and Barriers of Community-Level Quality Improvement for Maternal and Newborn Health in Tanzania
| Unique citing works | 2 |
|---|---|
| Citations per year | 0,4 |
| Citation span | 2021 - 2022 (2) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 2 |