The Need to Nurse the Nurse
Emotional Labor in Neonatal Intensive Care
Bibliographic Data
| ID | 4671968 |
|---|---|
| Authors | Roberta Cricco-Lizza (University of Pennsylvania, Philadelphia, Pennsylvania, USA), Roberta Cricco‐Lizza (University of Pennsylvania, corresponding author) |
| Year | 2014 |
| Volume | 24 |
| Issue | 5 |
| Pages | 615-628 |
| Publication date | 2014-05-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Qualitative Health Research (JOURNAL) |
| Journal identifiers | ISSN: 1049-7323 • E-ISSN: 1552-7557 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/1049732314528810 |
| PMID | 24675967 |
| OpenAlex | W2137119073 |
| Language | EN |
| Citations received | 16 |
| References cited | 34 |
In this 14-month ethnographic study, I examined the emotional labor and coping strategies of 114, level-4, neonatal intensive care unit (NICU) nurses. Emotional labor was an underrecognized component in the care of vulnerable infants and families. The nature of this labor was contextualized within complex personal, professional, and organizational layers of demand on the emotions of NICU nurses. Coping strategies included talking with the sisterhood of nurses, being a super nurse, using social talk and humor, taking breaks, offering flexible aid, withdrawing from emotional pain, transferring out of the NICU, attending memorial services, and reframing loss to find meaning in work. The organization had strong staffing, but emotional labor was not recognized, supported, or rewarded. The findings can contribute to the development of interventions to nurse the nurse, and to ultimately facilitate NICU nurses' nurturance of stressed families. These have implications for staff retention, job satisfaction, and delivery of care
Cognitive reframing · Emotional labor · Job satisfaction · Neonatal intensive care unit · Psychiatry · Psychological intervention · Staffing · Clinical Psychology · Emotional Labor in Professions · Family and Patient Care in Intensive Care Units · Medicine · Nursing · Nursing education and management · Psychology · Social Psychology
Nurses’ resilience and the emotional labour of nursing work
Daily Work-Family Conflict and Burnout to Explain the Leaving Intentions and Vitality Levels of Healthcare Workers
A scoping research literature review to explore bereavement humor
Organizational Sensegiving in Family-Centered Care
The Managed Voice
Perinatal loss and parental loneliness
Secondary Emotional Labor
Worker Experiences of the Work Health and Safety Impacts of Exposure to Dying and Death in Clinical Settings
The Meaning Given to Bioethics as a Source of Support by Physicians Who Care for Children Who Require Long-Term Ventilation
Transferring emotional capital as coerced discretion
Navigating the Dangerous Terrain of Moral Distress
I Can Never Be Too Comfortable
Health Care Professionals' Awareness of a Child's Impending Death
We Ought to Be Professionals
You Can Only Give Warmth to Your Baby When It's Too Late
The Paradox of Care
Qualitative interviewing
Emotional Labor
The Managed Heart
Situating everyday life
Ethnography
Qualitative inquiry and research design
Qualitative Data Analysis
An Institutional Ethnography of Nurses' Stress
Everyday Nursing Practice Values in the Nicu and Their Reflection on Breastfeeding Promotion
Emotional Labour
| Citations per year | 1.78 |
|---|---|
| Citation span | 2017 - 2025 (9) |
| Highly cited | No |