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"Never Again" Stories of Nurses

Dilemmas in Nursing Practice

Bibliographic Data

ID4675748
AuthorsZane Robinson Wolf (0000-0003-3533-9453, La Salle University), Patti Rager Zuzelo (0009-0008-1636-6249, La Salle University)
Year2006
Volume16
Issue9
Pages1191-1206
Publication date2006-11-01
Open AccessYes
TypeARTICLE
VenueQualitative Health Research (JOURNAL)
Journal identifiersISSN: 1049-7323 • E-ISSN: 1552-7557
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/1049732306292544
PMID17038752
OpenAlexW2125963689
LanguageEN
Citations received13
References cited22

The authors describe significant turning points immanent in "never again" stories that practicing nurses, having participated in previously, vowed not to allow to recur during future, similar situations. Nurses submitted written accounts of critical, "never again" situations. The authors used critical incident technique and employed Colaizzi's approach to reveal the essential structure. Patient outcomes were fatal, close calls, dehumanizing, or isolating. Never again stories incorporated ethical dilemmas, deficits in nurses' knowledge, lack of confidence in clinical abilities, and failure to act correctly. Patients' welfare was the center of accounts. Circumstances threatened patients' and family members' trust in nurses and other providers. Patients' wishes were denied because of haste, providers' arrogance, or providers' desire not to be inconvenienced. Nurses' emotions mirrored a sense of failed responsibility for patients. Regret was tempered by nurses' pledges. Critical incidents revealed dilemmas in which nurses' autonomous clinical practice was constrained by feelings of powerlessness

Dehumanization · Feeling · Political science · Regret · Empathy and Medical Education · Ethics in medical practice · Law · Medicine · Nursing · Nursing education and management · Psychology · Social Psychology

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Citations per year0.76
Citation span2009 - 2023 (15)
Highly citedNo

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