They're Not Willing To Accommodate Deaf patients
Communication Experiences of Deaf American Sign Language Users in the Emergency Department
Bibliographic Data
| ID | 4713376 |
|---|---|
| Authors | Tyler G James (0000-0002-0694-4702, University of Florida, corresponding author), Kyle A Coady (University of Florida), Jeanne-Marie R Stacciarini (0000-0003-0261-8413, University of Florida), Michael M Mckee (0000-0002-5561-9885, University of Michigan), David G Phillips (0000-0002-4889-431X, Community Affiliated), David Maruca (Community Affiliated), Jeewon Cheong (0000-0001-6033-7180, University of Florida) |
| Year | 2022 |
| Volume | 32 |
| Issue | 1 |
| Pages | 48-63 |
| Publication date | 2022-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Qualitative Health Research (JOURNAL) |
| Journal identifiers | ISSN: 1049-7323 • E-ISSN: 1552-7557 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/10497323211046238 |
| PMID | 34823402 |
| OpenAlex | W3214819931 |
| Language | EN |
| Citations received | 15 |
| References cited | 32 |
Deaf people who use American Sign Language (ASL) are more likely to use the emergency department (ED) than their hearing English-speaking counterparts and are also at higher risk of receiving inaccessible communication. The purpose of this study is to explore the ED communication experience of Deaf patients. A descriptive qualitative study was performed by interviewing 11 Deaf people who had used the ED in the past 2 years. Applying a descriptive thematic analysis, we developed five themes: (1) requesting communication access can be stressful, frustrating, and time-consuming; (2) perspectives and experiences with Video Remote Interpreting (VRI); (3) expectations, benefits, and drawbacks of using on-site ASL interpreters; (4) written and oral communication provides insufficient information to Deaf patients; and (5) ED staff and providers lack cultural sensitivity and awareness towards Deaf patients. Findings are discussed with respect to medical and interpreting ethics to improve ED communication for Deaf patients
American Sign Language · Deaf culture · Emergency department · Interpreter · Interview · Language barrier · Linguistics · Medical education · Qualitative research · Sign language · Sociology · Thematic analysis · Computer Science · Hearing Impairment and Communication · Interpreting and Communication in Healthcare · Language, Discourse, Communication Strategies · Medicine · Nursing · Psychology
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| Citations per year | 3.75 |
|---|---|
| Citation span | 2022 - 2026 (5) |
| Highly cited | No |