Alguém se meteu no meio
Modelos de intermediação digital do trabalho doméstico no Brasil
Bibliographic Data
| ID | 4769645 |
|---|---|
| Authors | Roberto Fragale Filho (0000-0001-9173-340X, Universidade Federal Fluminense), Marina Dos Santos Lima (0009-0000-9828-5312, Universidade Federal Fluminense) |
| Year | 2024 |
| Issue | 89 |
| Pages | 81-99 |
| Publication date | 2024-07-02 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Revista de Estudios Sociales (JOURNAL) |
| Journal identifiers | ISSN: 0123-885X • E-ISSN: 1900-5180 |
| Publisher | Universidad de los Andes (PUBLISHER • VE) |
| DOI | 10.7440/res89.2024.05 |
| OpenAlex | W4400280741 |
| Language | PT |
| Citations received | 2 |
| References cited | 6 |
Informality is a reality for three-quarters of domestic workers in Brazil who, without a formal employment relationship, are not protected by the legal guarantees established since 2013. This lack of legal protection is exacerbated by the emphasis on entrepreneurship promoted by a growing number of digital platforms offering domestic work intermediation. In this article, we examine the structural standards of digital intermediation companies for domestic work in Brazil. Four representative platforms (GetNinjas, Parafuzo, Helpty, and Crafty) were analyzed. Our research corpus consists of their websites and applications, their terms of use, as well as journalistic articles and complaints from workers and clients on the website Reclame Aqui. The results are presented in three parts: (i) the history and general characteristics of each platform; (ii) their content organized into four categories of analysis (marketing, hiring, remuneration, and reputation systems); and (iii) the accounts of clients and workers on the Reclame Aqui website. The study found that digital intermediaries for domestic work present complex challenges for workers, as they amplify existing risks in the dominant labor model, such as intense subordination, economic dependence, lack of transparency about the value of their work, and exclusion from legal labor protection, whose recent expansion has not resulted in effective change. The study also suggests that this intensification of risks increases directly with the degree of intervention by the digital intermediary in the client-worker relationship
Business · Financial intermediary · Financial system · Intermediary · Intermediation · Political science · Remuneration · Reputation · Social science · Sociology · Transparency (behavior · Work (physics · Digital Economy and Work Transformation · Engineering · Finance · Law · Marketing · Sharing Economy and Platforms · Taxation and Compliance Studies
| Unique citing works | 2 |
|---|---|
| Citations per year | 1 |
| Citation span | 2024 - 2024 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 2 |