How reliable are surveys of client satisfaction with healthcare services? Evidence from matched facility and household data in Madagascar
Bibliographic Data
| ID | 4776920 |
|---|---|
| Authors | Peter Glick (0000-0003-4663-313X, Cornell University, corresponding author) |
| Year | 2009 |
| Volume | 68 |
| Issue | 2 |
| Pages | 368-379 |
| Publication date | 2009-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Science & Medicine (JOURNAL) |
| Journal identifiers | ISSN: 0277-9536 • E-ISSN: 1873-5347 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.socscimed.2008.09.053 |
| PMID | 19027216 |
| OpenAlex | W1969802641 |
| Language | EN |
| Citations received | 20 |
| References cited | 14 |
Business · Courtesy · Customer satisfaction · Data collection · Economic growth · Economics · Environmental health · Health care · Patient satisfaction · Political science · Population · Public health · Quality (philosophy · Service (business · Service provider · Service quality · Statistics · Survey data collection · Survey methodology · Customer Service Quality and Loyalty · Healthcare Policy and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Marketing
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Provider verbal disrespect in the provision of family planning in public-sector facilities in Western Kenya
Assessing courtesy reporting bias in facility-based surveys on person-centred maternity care
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Career Choice and Attractiveness of Child and Adolescent Psychiatry as a Medical Specialty
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Jeopardizing quality at the frontline of healthcare
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Levels and variations in the quality of facility-based antenatal care in Kenya
Disrespectful and abusive treatment during facility delivery in Tanzania
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The Validity of Women's Reports of Family Planning Service Quality in Cambodia and Kenya
Measuring Access to Family Planning
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Poverty, vulnerability, and provision of healthcare in Afghanistan
Building patient-centeredness
Posição social e julgamento dos serviços de saúde pelos usuários
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Patient satisfaction
The Study of Client-Provider Interactions
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The Relationship Between Patients?? Satisfaction With Their Physicians and Perceptions About Interventions They Desired and Received
Patient satisfaction with the clinical encounter
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Patient sociodemographic characteristics as predictors of satisfaction with medical care
The use of direct clinician observation and vignettes for health services quality evaluation in developing countries
Questioning patient satisfaction
| Unique citing works | 20 |
|---|---|
| Citations per year | 1,25 |
| Citation span | 2010 - 2025 (16) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 20 |