Hospitality work and the sociality of affective labour
Bibliographic Data
| ID | 4908086 |
|---|---|
| Authors | David Farrugia (0000-0003-0288-2775, corresponding author), Julia Coffey (0000-0001-7388-6592), Steven Threadgold (0000-0003-2443-9619, University of Newcastle Australia), L Adkins (0000-0001-7003-0406, The University of Sydney), Ros Gill (City, University of London), Megan Sharp (0000-0002-2722-9708, The University of Melbourne), Julia Cook (0000-0002-1592-915X, University of Newcastle Australia) |
| Year | 2023 |
| Volume | 71 |
| Issue | 1 |
| Pages | 47-64 |
| Publication date | 2023-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The Sociological Review (JOURNAL) |
| Journal identifiers | ISSN: 0038-0261 • E-ISSN: 1467-954X |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/00380261221121233 |
| OpenAlex | W4296764130 |
| Language | EN |
| Citations received | 17 |
| References cited | 39 |
This article explores how the social relationships of precarious workers contribute to employment and labour practices in the hospitality industry. In so doing, it contributes to theoretical discussions about the nature of post-Fordist labour, and to studies of the social relations of precarity as they are enacted in workers' intimate lives. Empirically, the article describes a distinctive mode of interpersonal negotiation and sociality practised by workers that is connected to the requirement that workers be 'fun' at work to facilitate consumption and to support the labour of co-workers. This sociality also shapes access to employment. However, the way that this takes place sheds light on divisions within the service labour force, in which employment opportunities are distributed through a social 'scene' that excludes migrant and ethnic minority workers. Involvement in this scene places the relationship between the public and the private in workers' social lives into a constant tension, but exclusion increases vulnerability to poor working conditions and exploitation. The article concludes by arguing that the relationship between the public and the private in the practice of affective labour is not dissolved so much as posed as a problem that workers must negotiate within the disciplinary requirements of labour in specific industries and the modes of embodied inequality shaping the service labour force
Embodied cognition · Hospitality · Mobilities · Negotiation · Political science · Precarity · Social science · Sociality · Sociology · Tourism · Vulnerability (computing) · Digital Economy and Work Transformation · Employment and Welfare Studies · Gender Studies · Law · Migration, Ethnicity, and Economy
Trabajo afectivo y explotación
A Tapestry of Evolving Signs
Crafting the road to well-being for precarious frontline workers
Crafting professional identities at the bottom of the knowledge economy a critical analysis of managerial discourses
Post-industrial worker-citizenship
Seeking predictability and stability. Young logistics workers and low-skill work in warehouses
Sexual Harassment and Service Labor
Drinking as affective labour
Everyday multiculturalism at work
Doing a favour or doing one’s job? A relational work perspective on precarious commitment in the digital games industry
Affective labour, blurred work–leisure boundaries, and intensity of exploitation in the hospitality sector
Domestic and Care Work and the Reproductive Labour Process
Queer labour in the Melbourne hospitality industry
Hospitality workers and gentrification processes
Ambient citizenship and noise in the service economy
It's a reward for good performance
Youth and hospitality work
Affected Labour in a Café Culture
Youth Transitions, International Student Mobility and Spatial Reflexivity
The Cultural Politics of Emotion
Student Mobility and Narrative in Europe
Neo-Bohemia
Social Capital and Networks in Film and TV
Reflections On Feminism, Immaterial Labour And The Post-Fordist Regime
Working Bodies
White Nation
The Logic of Practice
Vive la différence?’
Negotiating un/familiar embodiments
Young subjectivities and affective labour in the service economy
Affective labour of creating atmospheres
Youth, Precarious Work and the Pandemic
Reproductive Labor at the Intersection of Three Intimate Industries
But It's Your Job To Be Friendly’
Work, Bodies and Boundaries
Gendered work
Co-ethnic exploitation among Chinese within an ethnic economy
No funny business
Entrepreneurial Labor among Cultural Producers
Ofkimchiand coffee
Migration, nursing, institutional discrimination and emotional/affective labour
Student-workers and tourist-workers as urban labour
Youthfulness and immaterial labour in the new economy
Affective labour and class distinction in the night-time economy
Gender, Sexuality, and Risk in the Practice of Affective Labour for Young Women in Bar Work
The labour market experiences and strategies of young undocumented migrants
Constituting Co-Ethnic Exploitation
Looking Good and Sounding Right
Creative Work and Emotional Labour in the Television Industry
In the Social Factory
The New Economy, Property and Personhood
Toward a Network Sociality
When Whites Flock Together
| Unique citing works | 17 |
|---|---|
| Citations per year | 5,67 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 17 |