Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

Bibliographic Data

ID5168604
AuthorsAne Polline Lacerda Protasio (0000-0003-2895-436X, Universidade Federal da Paraíba), Letícia Benetti Gomes (0000-0002-1957-0842, Universidade Federal da Paraíba), Luciano Bezerra Gomes, Liliane Dos Santos Machado (0000-0002-1182-2929, Universidade Federal da Paraíba), Ana Maria Gondim Valença (0000-0001-8460-3981, Universidade Federal da Paraíba)
Year2017
Volume33
Issue2
Pagese00184715-e00184715
Publication date2017-01-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueCadernos de Saude Publica (JOURNAL)
Journal identifiersISSN: 0102-311X • E-ISSN: 1678-4464
PublisherFapUNIFESP (SciELO) (PUBLISHER)
DOI10.1590/0102-311x00184715
PMID28380129
OpenAlexW2598652842
SCIELO_PIDS0102-311X2017000205007
LanguageEN
Citations received6
References cited33

The Program for Access and Quality Improvement in Primary Care (PMAQ-AB) aimed to improve healthcare public service quality. The purpose of this study was to identify the main factors that influence user satisfaction in Brazilian primary health care services. This research was carried out using secondary data from the first cycle of the PMAQ-AB. A cluster analysis was carried out to find the dependent variable of user satisfaction; and logistic regression was applied in order to obtain the decision model. From the resulting regression model, two factors can be highlighted as regards influencing user satisfaction in Brazil: the user's perception that the team did not attempt to address their needs/problems within the health unit; and the user not feeling respected by the professionals in relation to cultural habits, customs, and religion or only sometimes feeling so. This study revealed the importance of continued commitment of teams and managers to improving care access, meeting user needs, and improving organizational aspects and the health professional-user relationship

Data mining · Feeling · Health care · Logistic regression · Medical education · Patient satisfaction · Perception · Political science · Quality (philosophy) · Relation (database) · Unit (ring theory) · User satisfaction · Applied Psychology · Computer Science · Customer Service Quality and Loyalty · Health, Nursing, Elderly Care · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology · Social Psychology

Tools

Open DOISci-HubOpen Access