Patient's perspective on health care in the Covid-19's context

Bibliographic Data

ID5333700
AuthorsJuliana Loureiro Da Silva De Queiroz Rodrigues (0000-0002-2005-0377, Fundação Oswaldo Cruz), Vanessa Cristina Felippe Lopes Villar (0000-0002-4469-2796, Fundação Oswaldo Cruz), Stephany De Castro Medeiros Duarte (0000-0001-5967-6337, Universidade Federal do Rio de Janeiro), Claudia Dolores Trierweiler Sampaio De Oliveira Corrêa (0000-0001-9323-9720, Universidade Nova de Lisboa), Erika Cardoso Dos Reis (0000-0003-4459-9345, Universidade Federal de Ouro Preto), Letícia Janotti (0000-0003-4373-2730, Fundação Oswaldo Cruz)
Year2022
Volume46
Issuespe1
Pages165-180
Publication date2022-01-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSaúde em Debate (JOURNAL)
Journal identifiersISSN: 0103-1104 • E-ISSN: 2358-2898
PublisherFapUNIFESP (SciELO) (PUBLISHER)
DOI10.1590/0103-11042022e111i
OpenAlexW4226173129
SCIELO_PIDS0103-11042022000500165
LanguageEN
Citations received1
References cited21

This is a cross-sectional, descriptive and analytical study with a qualitative approach, with the aim to discuss the patient's perspective on health care to Covid-19 in the state of Rio de Janeiro. The participants were 160 patients with Covid-19 symptoms and/or diagnosis that looked for health care in the state of Rio de Janeiro. The data were collected through a self-applicable electronic questionnaire from July to October 2020, with its sampling being characterized with the SPSS version 26 software support, and the patient's perspective on health care data submitted to content thematic analysis. Three categories emerged among the results: Patient's satisfaction with health care; Patient's perspectives facing health care conducts and clinical practices; Patient's feelings expressed while facing Covid-19 regarding the care received, symptoms, and diagnosis. It was highlighted the absence of emotional support to the patient, besides human resources, structure and material deficits, which interfere in health care management. It must be taken into consideration that understanding the patient's perspective in health services can contribute to the quality improvement of health care

Context (archaeology) · Coronavirus disease 2019 (COVID-19) · Disease · Family medicine · Feeling · Health care · Patient satisfaction · Perspective (graphical) · Qualitative research · Sociology · Thematic analysis · Health, Nursing, Elderly Care · Healthcare during COVID-19 Pandemic · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology · Social Psychology