Embodied Conversational Agents
Research Prospects for Social Psychology and an Exemplary Study
Bibliographic Data
| ID | 5338973 |
|---|---|
| Authors | Nicole C Krämer (0000-0001-7535-870X, University of Duisburg-Essen, corresponding author), Gary Bente (0009-0005-0819-8132, University of Cologne), Felix Eschenburg (University of Cologne), Heide Troitzsch (FHNW University of Applied Sciences and Arts Northwestern Switzerland) |
| Year | 2009 |
| Volume | 40 |
| Issue | 1 |
| Pages | 26-36 |
| Publication date | 2009-01-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Social Psychology (JOURNAL) |
| Journal identifiers | ISSN: 1864-9335 • E-ISSN: 2151-2590 |
| Publisher | Hogrefe Publishing Group (PUBLISHER) |
| DOI | 10.1027/1864-9335.40.1.26 |
| OpenAlex | W1902238358 |
| Language | EN |
| Citations received | 9 |
| References cited | 22 |
It was analyzed whether an embodied conversational agent (ECA) has specific advantages when employed with privacy invading technologies such as a biometric security system. The study compares the effects of an ECA interface with the effects of conventional text-based and voice-based interfaces on user acceptance and usability. An additional variable was whether the biometric system falsely rejected the user twice or whether it directly accepted him/her. Results of the 2 × 3 between-subjects design indicated that, although overall the text interface is rated most positive, voice and ECA yield distinct social effects: They have more advantageous consequences when problems arise - i.e., when the user is rejected repeatedly. The implications for social psychology in terms of applicability of new research methods as well as insights concerning fundamental research are discussed
Biometrics · Cognitive psychology · Dialog system · Embodied cognition · Human–computer interaction · Internet privacy · Usability · World Wide Web · AI in Service Interactions · Computer Science · Digital Mental Health Interventions · Psychology · Social Psychology · Social Robot Interaction and HRI · Artificial Intelligence
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| Unique citing works | 9 |
|---|---|
| Citations per year | 0,56 |
| Citation span | 2010 - 2025 (16) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 9 |