Understanding and harnessing the potential of front-line employees' self-governance in technologised museums and theme parks

Insights From a Qualitative Study

Datos Bibliográficos

ID5717985
AutoresAlexandre Schwob (0000-0002-2365-9882, Excelia Business School, autor de correspondencia), Ronan De Kervenoael (0000-0002-9970-5101, École Supérieure de Commerce de Rennes), Valentina Kirova (0000-0002-0689-7109, Excelia Business School), Yan San Sim (University of Birmingham)
Año2024
Volumen39
Número4
Páginas433-456
Fecha de publicación2024-07-03
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaMuseum Management and Curatorship (JOURNAL)
Identificadores de la revistaISSN: 0964-7775 • E-ISSN: 1872-9185
EditorialInforma UK Limited (PUBLISHER • GB)
DOI10.1080/09647775.2022.2111334
OpenAlexW4292092692
IdiomaEN
Citas recibidas1
Referencias citadas79

Focusing on highly technologised museums and theme parks as major actors of the cultural and creative industry (CCI), this study investigates and critically discusses how front-line employees’ self-governance dynamics unfold. It underlines the crucial role of employees’ relationship to technology in establishing how, beyond institutional requirements, employees act proactively to foster good governance. Our analysis of museums and theme parks front-line employee narratives (n = 25), across eight organisations in Singapore, reveals that employees engage in self-governance dynamics by articulating three main technological frames, namely acting, internalisation, and reinvention. Self-governance dynamics are found to nurture adaptive behaviours that reduce the disruptive impacts of technologisation at the workplace while favouring a constructive alignment of interests between employees, visitors, and CCI organisations’ goals. The findings reveal how, when being engaged in self-governance, employees act upon technological presence to enhance visitors’ interactive experiences, thus allowing museums and theme parks to remain socially and societally relevant

Business · Constructive · Corporate governance · Front line · Narrative · Nature versus nurture · Political science · Public relations · Situated · Sociology · Cultural Industries and Urban Development · Diverse Aspects of Tourism Research · Engineering · Museums and Cultural Heritage