The effects of new public management on the quality of public services
Datos Bibliográficos
| ID | 5780077 |
|---|---|
| Autores | Victor Lapuente (0000-0001-6415-9422, University of Gothenburg), Steven Van De Walle (0000-0003-1531-7097, Public Governance Institute) |
| Año | 2020 |
| Volumen | 33 |
| Número | 3 |
| Páginas | 461-475 |
| Fecha de publicación | 2020-05-13 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Governance (JOURNAL) |
| Identificadores de la revista | ISSN: 0952-1895 • E-ISSN: 1468-0491 |
| Editorial | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/gove.12502 |
| OpenAlex | W3024686604 |
| Idioma | EN |
| Citas recibidas | 99 |
| Referencias citadas | 72 |
Have New Public Management (NPM) reforms in public organizations improved the quality, efficiency and effectiveness of the delivery of public policies? NPM reforms, understood as a style of organizing public services towards the efficiency and efficacy of outputs, have been controversial. They have been accused of importing practices and norms from the private sector that could collide with core public values, such as impartiality or equity. Yet, with few exceptions, we lack systematic empirical tests of the actual effects that NPM reforms have had on the delivery of public services. In this introductory article, we summarize a special issue devoted to cover this gap. And, overall, we find that neither the catastrophic nor the balsamic effects of NPM reforms are confirmed, but the success (or failure) depends on the administrative, political and policy context those reforms take place
Equity · Impartiality · New public management · Local Government Finance and Decentralization · Public Policy and Administration Research · Public-Private Partnership Projects
Existence and Dynamics of Hajj and Umrah Guidance Groups in Bogor and Jember Regency
Covid-19 and public-sector capacity
Local governments, gender balance and service delivery performance
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A review of Pakistan’s health management reforms
Exploring the impact of social media technology on public service efficiency
Revisiting the old debate
Navigating complexity
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Residents’ perception of housing quality in selected informal settlement in a part of Southwestern Nigeria
Exploring the lived experiences of citizens on the effects of good governance practices on housing service delivery
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Information Communication Technology (ICT) on Palembang city government, Indonesia
The evolution and development of public administration digitalization
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Transparency and citizen satisfaction
Lower cost at a cost? The effects of flexible labour on non-profit operational outcomes
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NPM reconsidered
Social Workers' Collective Strategies to Mitigate the Impact of Organizational Constraints on Occupational Wellbeing
Australian urban designers’ experience of barriers and enablers to climate change action
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Education stakeholders’ perceptions on the relevant management model towards development of infrastructure facilities in public secondary schools
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Reflections on Comparative Teaching in Public Administration
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Proposição de critérios para priorização dos processos internos das Ifes
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Evaluation of Citizens' Satisfaction With the Quality of Public Administrative Services in the Mekong Delta, Vietnam
Outcomes-based contracts and the hidden turn to public value management
Global warnings and the role of national filters in shaping formal governance of university performance
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The Manipulation of Power and the Trafficking of Women during the Covid-19 Pandemic
Applying a Critical Policy Lens to Contracting in Indigenous Mental Health
Developing a power perspective on public service contracting
The contested nature of New Public Governance as a third governance model
Serving the public or checking boxes? Exploring motivations for overcompliance in policy implementation
Digital platforms and hybridized social sector accountability
La ética de lo público y la impertinencia del managerialismo como modelo de organización del trabajo en tiempos de crisis
Community Resilience and Covid-19
Interventores/as psicosociales en Chile. Neoliberalismo, subjetividades incómodas y posicionamientos inestables
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An evaluation of the influence of budgeting process on budget performance in Malaysia
The Inspection of Marketised Models
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The Impact of Strong Cultures on Organisational Performance in Public Organisations
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The impacts of fiscal transparency on perceived public service performance
Balancing Between Extremes
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Parklife and the public
Trusted Professional Multi-Agency Transitions for Young People Facing Multiple Disadvantage – Learning from Co-Production by a Third Sector Partner in the Plymouth Alliance, UK
Linking absorptive capacity and project performance in environmental uncertainty
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Imprinting and the evolution of evaluation
Cómo incide el método de las evaluaciones en su uso
Creencias y actitudes en torno a la transparencia en la función pública
Public ownership and ESG policies
Assessing the Tenure-Track Policy’s Impact on Early-Career Academic Well-Being in Chinese Universities
Exploring the functions and role of social impact measurement in enhancing the social value of public-private partnerships
Unveiling teachers’ work preferences
The generation of public value through e-participation initiatives
Utilising a capability maturity model to leverage inclusion and diversity in public sector organisations
The unintended consequences of the blended workforce in the Australian Public Service
Can commercialisation address consumer debt in local government? A case study of South African metropolitan municipalities
Spaces of subsidiarity
Motives underlying the intentions of youth to get involved in bribery
Distinct From the Nordic Revolving Door? The Before and Post‐Appointment Employment of High‐Ranking Political Aides in Finland
Nexus Between Governance and Socioeconomic Factors on Public Service Fragility in Asian Economies
Strategizing for grand challenges
Arm's‐Length Agencies and Authorities in Canada
Do more, with less
Give and take
The Paradox of Meritocracy
How to Make a Country Care – Performance Measurement Frameworks as Drivers of Care Policy Change
Deservingness at the frontline
Mapping the Perceived Importance of Actors in Social Policy Accountability Across Welfare State Regimes
Public Administration, Local and Regional Governance, and Domestic Terrorism
Public values and sector service delivery preferences
Policy Alienation and Street-level Bureaucrats’ Psychological Wellbeing
Governing nonprofits under competing institutional logics
Comparative Bureaucratic Politics
Financiación de las entidades de Economía Social
Breaking barriers for breaking ground
Urban Living Lab
Progress and Institutional Challenges on Local Governments Performance Accountability System Reform in Indonesia
Managerialism and the Military
Debating Governance
The Other Invisible Hand
Performance or Compliance?
A Government that Worked Better and Cost Less?
Public Management Reform and Modernization
Agencies
The New Public Management
How Does Human Resource Management Influence Organizational Outcomes? A Meta-analytic Investigation of Mediating Mechanisms
New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness
Origin and theoretical basis of new public management
Why not a political Coase theorem? Social conflict, commitment, and politics
From old public administration to new public management
The Impact of Human Resource Management Practices on Perceptions of Organizational Performance.
Institutional Logics
Autonomy and Control of State Agencies
Controlling Corruption
On Public–Private Partnership Performance
The OECD and phases in the international political economy, 1961–2011
Empowering Public Sector Employees to Improve Performance
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
Public Value Pragmatism as the Next Phase of Public Management
Supervisory Perceptions of the Impact of Public Sector Personnel Practices on the Achievement of Multiple Goals
The Choice Revolution
The Increased Importance of Sector Switching
On Value Differences Experienced by Sector Switchers
Partnership Arrangements
Equity or Efficiency? Explaining Public Officials' Values
Motivating Employees in a New Governance Era
Public and Private Sector Managers Over 20 Years
Two Myths of Convergence in Public Management Reform
NPM and beyond — structure, culture and demography
The Oxford Handbook of Public History
The Motivational Bases of Public Service
Dynamics of Sector Switching
Sector Switching from a Business to a Government Job
Performance in Public Organizations
A Bibliometrics Approach to Understanding Conceptual Breadth, Depth and Development
Trends in the Public Sector
After the Reform
Above Politics
The Role of Work Context in Work Motivation
Pay for Performance in the Public Sector--Benefits and (Hidden) Costs
The Middle Aging of New Public Management
Why Is Democracy Performing So Poorly
Regulatory Agencies—The Challenges of Balancing Agency Autonomy and Political Control
Toward a New Era of Administrative Reform? The Myth of Post‐NPM in New Zealand
New Public Management Is Dead--Long Live Digital-Era Governance
A Public Management for All Seasons
The Study of Administration
State versus Private Ownership
Changing Institutional Logics and Executive Identities
| Obras citantes distintas | 99 |
|---|---|
| Citas por año | 16,5 |
| Intervalo de citas | 2020 - 2026 (7) |
| Velocidad de citación | current |
| Altamente citado | No |
| Tipos de cita | Neutras: 98 |