An updated OECD framework on drivers of trust in public institutions to meet current and future challenges

Bibliographic Data

ID5821135
AuthorsMonica Brezzi (Organisation de Coopération et de Développement Economiques), Santiago González (0000-0001-7243-7322, Organisation de Coopération et de Développement Economiques), David N Nguyen (0000-0001-6808-2717, Organisation de Coopération et de Développement Economiques), Mariana Prats (Organisation de Coopération et de Développement Economiques), Moritz Ader (Organisation de Coopération et de Développement Economiques), Karine Badr (Organisation de Coopération et de Développement Economiques), Barbara Baredes (Organisation de Coopération et de Développement Economiques), Charles Baubion (Organisation de Coopération et de Développement Economiques), Marco Daglio (Organisation de Coopération et de Développement Economiques), Conor Das-Doyle (Organisation de Coopération et de Développement Economiques), Felipe González-Zapata (Organisation de Coopération et de Développement Economiques), Stéphane Jacobzone (Organisation de Coopération et de Développement Economiques), Craig Matasick (Organisation de Coopération et de Développement Economiques), Anna Pietikäinen (Organisation de Coopération et de Développement Economiques), Arturo Rivera Pérez (Organisation de Coopération et de Développement Economiques), Camila Saffirio (Organisation de Coopération et de Développement Economiques), Varinia Michalun (Organisation de Coopération et de Développement Economiques), Malcolm Fairbrother (0000-0002-1400-2141, Umeå University), Sergei Guriev (0000-0001-6048-2169, University of Southampton), Rodney Scott (0000-0003-2159-5915)
Year2021
Publication date2021-12-17
Peer ReviewedYes
Open AccessNo
TypeREPORT
VenueOECD working papers on public governance (JOURNAL)
Journal identifiersISSN: 1993-4351
PublisherOrganisation for Economic Co-Operation and Development (OECD) (PUBLISHER)
DOI10.1787/b6c5478c-en
OpenAlexW4200476190
LanguageEN
Citations received23
References cited67

Trust between citizens and their governments is crucial for the legitimacy and functioning of democracies. This paper discusses the main determinants of people's trust in public institutions and their measurement, in times of crisis as well as for a long-term, strong, inclusive and green recovery. It presents evidence on the great variation in the levels and drivers of trust across public institutions, across levels of government within countries, and among population groups. It also identifies three main trust challenges for public governance that were heightened by the COVID-19 crisis: i) people's views on the credibility and effectiveness of government action on intergenerational and often global challenges; ii) the changes in political participation and political attitudes; and iii) an increasing distrust of and disengagement from democratic processes. Building on previous OECD work, and taking into account lessons from other crises and handling of the COVID-19 pandemic, the paper introduces a revised and expanded version of the OECD Framework on Drivers of Trust in Public Institutions. Furthermore, it discusses how this Framework is applied in the OECD Trust Survey. Both the Framework and the Survey aim to provide governments with actionable evidence to build and maintain people's trust as the basis for successful planning and policy reforms, allowing democracies to be fitter, stronger and more resilient in the future

Disengagement theory · Distrust · Survey data collection · Public Policy and Administration Research · Social Capital and Networks

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