Balancing the Digital Democratic Deficit? E-Government

Datos Bibliográficos

ID5904497
AutoresJulie Freeman (0000-0002-7599-4105, Faculty of Media), Brett Hutchins (0000-0002-8505-9620, Faculty of Media)
Año2009
Volumen130
Número1
Páginas17-27
Fecha de publicación2009-02-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaMedia International Australia (JOURNAL)
Identificadores de la revistaISSN: 1329-878X • E-ISSN: 2200-467X
EditorialSAGE Publications Inc (PUBLISHER)
DOI10.1177/1329878x0913000104
OpenAlexW2246020018
IdiomaEN
Citas recibidas1
Referencias citadas12

This article responds to Thomas's (2004) call for investigation into how the internet and World Wide Web are changing government in Australia. It first discusses e-government principles and policies at the federal level, and then investigates initiatives and events in one of Australia's most populous municipalities, the City of Casey in Melbourne's southeast. The objective of this approach is to understand the broader context of e-government policy formulation in Australia, and connect this to the level of local government in order to understand the features and dynamics of existing e-government mechanisms. The evidence generated from this approach reveals an imbalance between service delivery and civic engagement in e-government strategies, with the emphasis on consumer-oriented service delivery far outweighing civic participation and political dialogue. The analysis that follows outlines actual and potential political problems flowing from this imbalance - or 'digital democratic deficit' - and offers suggestions on how equilibrium might be restored

Business · Civic engagement · Democracy · Economics · Local government · Political science · Politics · Public relations · Service delivery framework · Sociology · The Internet · World Wide Web · Computer Science · E-Government and Public Services · Law · Public Administration · Public Policy and Administration Research · Social Media and Politics · Marketing