Participation and Iterative Experiments
Designing Alternative Futures with Migrants and Service Providers
Bibliographic Data
| ID | 5935823 |
|---|---|
| Authors | Alessandro Pollini (0000-0001-8957-7866, UniNettuno University, corresponding author), Alessandro Caforio (0000-0001-6740-0859, UniNettuno University) |
| Year | 2021 |
| Volume | 10 |
| Issue | 10 |
| Pages | 363 |
| Publication date | 2021-09-28 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Sciences (JOURNAL) |
| Journal identifiers | ISSN: 2076-0760 • E-ISSN: 2076-0760 |
| Publisher | MDPI AG (PUBLISHER • IT) |
| DOI | 10.3390/socsci10100363 |
| OpenAlex | W3203918963 |
| Language | EN |
| Citations received | 2 |
| References cited | 26 |
The current crisis of participation and crisis of engagement of Western societies also affects the application and the validity of the participatory design methodology. Traditional techniques to collaboratively design future solutions with the users and bring their knowledge to the technology application might not no longer be sufficient for the complex nature of our societies. This paper describes the applied research and design of a Digital Companion with AI-based profiling, needs matching, and service-access supporting chatbots. The objective of the Digital Companion is to enhance both the effectiveness of the services currently provided to migrants and refugees by local public administration and organizations, and the life quality of the migrants themselves. The adoption of participatory, iterative, and experimental co-creation approaches allowed to contribute to the innovation of the participatory design framework at a theoretical and methodological level, as is required in order to turn participation into action, to go beyond the mere public consultation and to find new pathways for involving all the citizens (not only migrants or local service providers) as a first step to build a successful project
Business · Citizen journalism · Futures contract · Knowledge management · Operations management · Participatory action research · Participatory design · Political science · Public participation · Public relations · Refugee · Service (business · Service delivery framework · Service design · Service provider · Sociology · World Wide Web · Computer Science · Engineering · Innovative Approaches in Technology and Social Development · Service and Product Innovation · Smart Cities and Technologies · Marketing
Mission-oriented innovation policy and dynamic capabilities in the public sector
Innovation labs in the public sector
A Systematic Review of Co-Creation and Co-Production
Creating Conditions for Participation
Deliberative Manoeuvres in the Digital Darkness
Transforming the Public Sector Into an Arena for Co-Creation
The rise of public sector innovation labs
Regenerative city-regions
Public Engagement, Local Policies, and Citizens' Participation
Asylum Seekers and the Co-production of Public Services
| Citations per year | 0.5 |
|---|---|
| Citation span | 2022 - 2026 (5) |
| Highly cited | No |