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Toward Industrialization of Ethnography

Bibliographic Data

ID5948528
AuthorsTakanori Ugai (0000-0001-5245-9719, Fujitsu (Japan)), Kouji Aoyama (Fujitsu (Japan)), Akihiko Obata (Fujitsu (Japan))
Year2010
Volume2010
Issue1
Pages26-35
Publication date2010-08-01
Open AccessYes
TypeARTICLE
VenueEthnographic Praxis in Industry Conference Proceedings (CONFERENCE)
Journal identifiersISSN: 1559-890X • E-ISSN: 1559-8918
PublisherWiley (PUBLISHER • GB)
DOI10.1111/j.1559-8918.2010.00004.x
OpenAlexW2079786363
LanguageEN
Citations received2
References cited9

This paper explores a way to expand business using ethnography as an industrial service or product. First, a challenge that companies are facing and trying to deal with, which is industrialization is described. In the software industry, as computer prices go down, the requirements for software development involve accurate estimates of the cost, the time and the resources involved in the process. Due to these new market demands, software development reached a level of maturity, which required a new approach to product development. Likewise, as ethnography grows into more intricate realms, there is a need for a more robust approach to ethnography application in business to help it achieve the right maturity level of industrialized processes. In this context of complexity, case studies from Fujitsu and examples from literature were used to test the Capability Maturity Model Integration (CMMI) framework to use to evaluate the practice of ethnography in business. As a result, a brief assessment of ethnography using the CMMI framework is shown. It describes how ethnomethodology can be used in a repeatable manner and provides results within a small margin of difference in quality. Finally, a reflection on the value of experts in this new trend in ethnography is described

Capability Maturity Model · Capability Maturity Model Integration · Context (archaeology · Ethnography · Geography · Knowledge management · Maturity (psychological · Political science · Product (mathematics · Sociology · Software development · Software development process · Computer Science · Information Systems Theories and Implementation · Semantic Web and Ontologies · Usability and User Interface Design · Software

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Citations per year0.18
Citation span2015 - 2016 (2)
Highly citedNo

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